TRENT MCGUIRE
Orlando,FL
Summary
"To use my leadership skills, knowledge, and empathy to enhance the appreciation of the arts and the quality of life of all individuals through education and entertainment."
-Ambitious professional with five years of theme park experience excelling in leadership roles that demand precision, problem solving, teamwork, and hospitality.
Overview
5
5
years of professional experience
Work History
Team Captain - Entrance Operations (Pass Sales, Group Sales, Visitor Experience)
Universal Orlando Resort
Orlando, FL
05.2025 - Current
- Supervise the daily operations of all park entrance venues including ticket/pass sales, group sales, guest entry at turnstiles, rental products, and crowd control to ensure an efficient and safe guest entry process
- Provide hands-on leadership for teams of up to 30 team members, assigning positions/rotations, monitoring work performance, and providing real-time coaching on Universal standards and procedures
- Serve as a primary escalation point for team member concerns, guest concerns, and technical issues related to the operation -- POS systems (Galaxy), park access (Turnstiles), and other equipment such as digital display screens, computer nodes, and boca (ticket) printers
- Manage the cash handling procedures in totality from opening to closing of tills, monitoring and assessing cash variances, and maintaining inventory related to sales supplies and equipment
- Assist with group reservations, order fulfillment, and group arrivals
- Creator and overseer of the Entrance Operations Development Center - a development board that focuses on the individual growth of team members by posting up to date information from the Career Network, internal job positions, cross training opportunities, and 1-on-1 conversations with team members interested in development
- Demonstrates extensive knowledge of all valid entry options for all of Universal Orlando Resort. Furthermore, understanding and handling of all express credentials and their proper usages, upholding the integrity of express, providing proper information to guests, and training to team members on express credentials
Attractions Operations Trainer
Universal Orlando Resort
Orlando, FL
12.2022 - 05.2025
- Responsible for upholding, implementing, and training of all Universal Orlando standards within the Attractions Operation department ranging from general knowledge of the resort to specialized training on guest service exposure, safety and operation of an attraction, and teamwork strategies
Parking and Transportation Attendant
Universal Orlando Resort
Orlando, FL
04.2021 - 12.2022
- As the first contact point for Universal guests, parking and transportation attendants are responsible for greeting, parking, and directing guests in an efficient and safe manner while providing exemplary guest service
- Managed 10+ positions ranging throughout two parking structures and the Universal hub daily in order to assist guests to their next destination
- Managed traffic control, redirection of vehicles, and safely and professionally directed guests and rideshare drivers to appropriate areas
- Safely assisted in the construction and breakdown of cones, barricades, and other equipment
Peer Advocate Coordinator
UCF Health & Wellness Promotion Services
Orlando, FL
09.2020 - 05.2021
- Increased awareness of student health issues, encouraging positive lifestyle choices, and decision making skills through education in three main areas: sexual wellness, nutrition, and stress management
- Responsibilities primarily consisted of managing/monitoring the work of my peer advocate team, providing statistics/overviews of the data collected by the peer advocate team via PowerPoint presentations to the Health and Wellness Department, scheduling sexual wellness checkups, performing sexual wellness tests, and tabling at various events throughout UCF campus
Education
Bachelors - Humanities And Cultural Studies
University of Central Florida
Orlando, FLSkills
- Organization and Task Prioritization
- Proficient in Communication Systems (Adobe Software, Microsoft Office, Smartsheet, SharePoint)
- POS Management
- Guest & Client Service
- Open Communication
- Problem Solving & Decision Making
- Open Communication
- Teamwork & Collaboration
Performance Experience
- University High School Titan Regiment - Color Guard, 2016-2019, Completed six performance seasons/six shows while a member of the UHS Titan Regiment Color Guard. Claimed three awards during the duration - including the Director's Award, and held the Captain position during the 2018-2019 performance year.
- University of Central Florida Marching Knights - Color Guard, 2019-2020, Completed two performance seasons, with a total of 12 shows, while a member of the University of Central Florida Starlet Knight Color Guard.
- UCF Pegasus WinterGuard, 2020, Completed one performance season as a member of the UCF Pegasus WinterGuard during 2020 and finished as a WGI Gold Medalist.
Timeline
Team Captain - Entrance Operations (Pass Sales, Group Sales, Visitor Experience)
Universal Orlando Resort
05.2025 - Current
Attractions Operations Trainer
Universal Orlando Resort
12.2022 - 05.2025
Parking and Transportation Attendant
Universal Orlando Resort
04.2021 - 12.2022
Peer Advocate Coordinator
UCF Health & Wellness Promotion Services
09.2020 - 05.2021
Bachelors - Humanities And Cultural Studies
University of Central Florida