Trent Mortensen
Spanish Fork,UT
Summary
Accomplished Plumbing Training Manager with a proven track record at Whipple Service Champions, enhancing program success through innovative training methods and a focus on continuous learning. Expert in program optimization and leadership training, I've significantly increased employee productivity. Skilled in both technical training and strategic thinking, I excel in fostering professional development and aligning training with organizational goals. Professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.
Qualified Master Plumber
Overview
44
44
years of professional experience
5
5
Certification
Work History
Plumbing Training Manager
Whipple Service Champions
02.2022 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
Plumbing and Drain Manager
Black Diamond
01.2018 - 02.2022
- Spearheaded the launch of the boiler and drain departments from the ground up, expanding company services
- Recruited, hired, and trained diverse personnel to fill the needs of each department with dedicated staff
- Interfaced with clients regularly regarding the quality of their services, determining client satisfaction status and working alongside them to resolve any plumbing related issues quickly and efficiently
- Recognized by senior leaders for demonstrating exceptional management, leadership, and supervisory skills
- Orchestrates all operations for both the plumbing & drain departments, overseeing 20 direct-report personnel
Plumbing Supervisor/Plumbing & Boiler Tech
Same Day
01.2015 - 01.2018
- Managed a team of 8 direct-report personnel, assigning their duties and overseeing their end results to ensure a high standard of quality for all services rendered
- Ideated an innovative 'Truck Stop' program for plumbing tucks where they were checked between call periods to ensue their inventory was accurate and fully stocked throughout the day
- Supported senior leaders as a Subject Matter Expert capable of delivering support on complex incidents
Owner
TJS Mechanical
01.1999 - 01.2004
Journeyman
J&W Mechanical
01.1992 - 01.1999
Education
Graduated The 4 Year Plumbing Apprentice Program - Mathematics
Utah Valley University
Orem, UT05-2022
High School Diploma -
Springville High School
Springville, UT05-1998
Skills
- New hire on-boarding
- New Employee Training
- Program Optimization
- Coaching and Mentoring
- Strategic thinker
- Training Methods
- Project Management
- Leadership training
- Training facilitation
- Technical training
- Virtual Training
- Customized training
- Supply Control
- Course design
Certification
- Master Plumbing License in Utah
- Master Plumbing License in Idaho
- RMGA Certified for Teaching the course
- Nexstar Trained & able to Teach
- Certified to Teach Competent Person & Shoring
- Certified Sales Professional (CSP)
- Project Management Professional (PMP)
- Certified in Boilers and many applications
- MSI Trainer and also can customize the program
I am a 4th Generation Plumber in Utah with lost of training and
lots of skilled training.
Timeline
Plumbing Training Manager
Whipple Service Champions
02.2022 - Current
Plumbing and Drain Manager
Black Diamond
01.2018 - 02.2022
Plumbing Supervisor/Plumbing & Boiler Tech
Same Day
01.2015 - 01.2018
Owner
TJS Mechanical
01.1999 - 01.2004
Journeyman
J&W Mechanical
01.1992 - 01.1999
Graduated The 4 Year Plumbing Apprentice Program - Mathematics
Utah Valley University
High School Diploma -
Springville High School
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