Trent Morton
Longwood
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
PerfectServe
05.2023 - Current
- Assisted in training new team members on customer service protocols and systems.
- Conducted follow-up calls to ensure resolution of patient issues and enhance service quality.
- Identified opportunities for process improvement within customer service workflows.
- Supported implementation of new software tools to improve communication with patients and providers.
- Provided exceptional support to patients navigating insurance and billing inquiries.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring a high level of satisfaction and loyalty.
Benefits Specialist
American Income Life
01.2022 - 01.2023
- Developed customized life insurance plans based on clients' financial goals and needs.
- Conducted thorough risk assessments to ensure accurate policy recommendations.
- Educated clients on policy features, benefits, and coverage options for informed decision-making.
- Collaborated with underwriting teams to facilitate timely approvals of insurance applications.
- Trained junior agents on best practices for client engagement and sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Technical Assistant
Infrascale
05.2021 - 12.2021
- Coordinated technical support for team, ensuring efficient operations and timely issue resolution.
- Assisted in troubleshooting hardware and software issues, enhancing system reliability and user satisfaction.
- Maintained documentation of technical processes, improving knowledge sharing among team members.
- Managed inventory of technical supplies, ensuring availability for ongoing projects and maintenance tasks.
- Gathered, organized and distributed technical documentation.
- Installed technical hardware and software in deskside support environment.
- Repaired hardware infrastructure using hand tools and components.
- Transferred computer files between programs.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
Education
Associate of Science - Business
Seminole State College of Florida
Sanford, FL08-2021
High School Diploma -
Winter Park High School
Winter Park, FL08-2018
Skills
- Product education
- Account management
- Customer education
- Technical support
- Prioritization
- Customer relationship management (CRM)
- Microsoft Office Suite
- Critical thinking
- Data entry
- Active listening
- Problem resolution
- Computer proficiency
Timeline
Customer Service Representative
PerfectServe
05.2023 - Current
Benefits Specialist
American Income Life
01.2022 - 01.2023
Technical Assistant
Infrascale
05.2021 - 12.2021
Associate of Science - Business
Seminole State College of Florida
High School Diploma -
Winter Park High School
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