Trent Nowell
Mount Pleasant,SC
Summary
Entrepreneurial Solutions Engineering Leader with a successful 16 year history of empowering social good organizations through problem solving, relationship building and developing team members to surpass their goals. Friendly and outgoing with proven history of managing teams, driving technical sales and delivering revenue growth. Areas of expertise and passion include Solutions Engineering, People Leadership, Sales Enablement, Sales Execution, Customer Relationship Management (CRM), Customer Service, Business and Nonprofit Process Improvement.
Overview
24
24
years of professional experience
Work History
Senior Manager, Solutions Consulting
Outreach
02.2022 - Current
- Lead, coach, develop and train team of 8 Solutions Consultants to help build and grow Commercial segment
- Establish team culture and teamwork by leading with empathy and empowerment
- Create team strategy to build relationships and partner with sales on discovery and new platform selling motion
- Evaluate hiring and promotion requests
- Hire and onboard new employees with training and new hire documentation
- Maintain frequent interaction with senior management to measure goal achievement and determine areas of improvement
Lead Solution Engineer
Salesforce.org
01.2021 - 01.2022
- Lead Solution Engineering team and strategy for Enterprise Nonprofit deals to drive 20% year over year growth
- Assisted Enterprise Nonprofits to fulfill their mission through strategic planning with C-level executives and leadership
- Increased product innovation by collaborating with Product team on fundraising product enhancements
- Engineered complex solutions through discovery, research and utilization of critical thinking skills
- Mentored and develop team members throughout Solution Engineering lifecycle
- Developed strategy and implementation for Enterprise RFP process and responses to increase win rate
Solutions Engineering Manager
Blackbaud, Inc.
04.2018 - 01.2021
- Manage, coach and develop team of 6-9 Solutions Engineers to maintain high productivity, exceed Enterprise sales performance metrics and enhance morale while adapting to market changes
- Establish team strategy and alignment to grow Enterprise Faith vertical sales bookings by 87% and Nonprofit sales bookings by 60% in three years
- Increase team productivity 10% by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Lead initiative to increase sales win rates and decrease closed-stalled rates by focusing on deal qualification
- Present solution demonstrations to Nonprofit executives and Enterprise organizations
Senior Solutions Engineer
Blackbaud, Inc.
01.2016 - 04.2018
- Led team in driving sales, strategy and team training for Nonprofit SaaS solutions
- Engineered complex nonprofit solutions through discovery, research and utilization of critical thinking skills
- Delivered customized solution demonstrations to showcase how solutions can help achieve and surpass desired outcomes
- Increased Faith sales bookings of 125% in 2018 by designing new approach and solution-set for Catholic Diocesan Market
- Created demo story for new CRM that was adopted company wide
- Received Solutions Engineer of Year Award
- Worked collaboratively with all levels of organization in strategy creation, product direction and marketing campaigns
- Mentored Solutions Engineers and Sales Executives in Solutions Selling
Solutions Engineer
Blackbaud
06.2013 - 01.2016
- Worked with Nonprofit organizations to discover best fundraising and internet solutions to achieve their desired outcomes through needs analysis and requirements gathering
- Created and led multiple customized demonstrations daily to show proof of concept
- Presented at large conferences and virtual webinars to market solutions
- Created technical scopes of work for customer implementations
Fundraising Consultant
Blackbaud, Inc.
11.2009 - 06.2013
- Assisted over 300 Nonprofits with streamlining processes to better achieve outcomes
- Implemented Fundraising and Internet Solutions with Nonprofit organizations
- Established best practices and workflows to increase donor acquisition and retention
- Consistently led team in utilization hours and revenue goals
- Mentored newer consultants and colleagues on fundraising solution best practices
Senior Support Analyst
Blackbaud
10.2007 - 10.2009
- Achieved multiple monthly Customer Support awards for highest goal metrics
- Handled escalated clients to make sure issues were resolved
- Assisted Analytics customers with major giving by providing technical solution strategy
- Led training for new team members in Customer Service skills
Catastrophe Claims Adjuster
State Farm Insurance
01.1999 - 12.2006
- Managed and directed efforts in extensive multi-state claims operation
- Managed, prioritized and closed large caseload of claims
- Established customer and vendor relationships to resolve claims
- Trained new adjusters in workflow and process for catastrophe claims
Education
Bachelor of Business Administration - Marketing
University of Mississippi
University, MS12.1998
Skills
- Team Leadership
- Employee Coaching and Motivation
- Strategic Planning
- Team Building
- Business Relationship Management
- Technical Sales presentations
- Managing Operations and Efficiency
- Nonprofit Management
Websites
Volunteer Experience
- Alzheimer's Association South Carolina Chapter - For the past 4 years, I have participated in the Walk to End Alzheimer's as a Team Captain. I have helped raise over $7,000 for this great cause.
- East Cooper Habitat for Humanity
- Lowcountry Food Bank
- Charleston Promise Neighborhood
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.”
Lao Tzu
Timeline
Senior Manager, Solutions Consulting
Outreach
02.2022 - Current
Lead Solution Engineer
Salesforce.org
01.2021 - 01.2022
Solutions Engineering Manager
Blackbaud, Inc.
04.2018 - 01.2021
Senior Solutions Engineer
Blackbaud, Inc.
01.2016 - 04.2018
Solutions Engineer
Blackbaud
06.2013 - 01.2016
Fundraising Consultant
Blackbaud, Inc.
11.2009 - 06.2013
Senior Support Analyst
Blackbaud
10.2007 - 10.2009
Catastrophe Claims Adjuster
State Farm Insurance
01.1999 - 12.2006
Bachelor of Business Administration - Marketing
University of Mississippi
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