Summary
Overview
Work History
Education
Skills
Certification
Assessments
Work Authorization
Personal Information
Timeline
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Trent Patin

Pensacola,FL

Summary

A brief review of my history with automotive and customer service experience, with a background of problem-solving management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Drive Manager

Hill-Kelly Dodge Chrysler Jeep Ram
05.2022 - 12.2023
  • Wagoneer Specialist, Customer Satisfaction Specialist, Wi Advisor Tech Support, Appointment Management, Rental Coordinator, CSI Problem-Solving Management, Service Coordinator, Internal IT Support Lead, Parts Specialist
  • Improved customer satisfaction by implementing efficient service drive processes and streamlining communication.
  • Developed strong relationships with clients through consistent follow-ups, ensuring repeat business and referrals.
  • Reduced employee turnover by fostering a positive work culture that encouraged teamwork, recognition, and career growth opportunities.
  • Coordinated with vendors to maintain adequate inventory levels while minimizing costs associated with excess stock or shortages.
  • Addressed customer complaints promptly and professionally, resolving issues effectively to maintain client trust and loyalty.
  • Utilized data analysis tools alongside management software systems aiding the betterment of strategic planning within the department.

Body Shop Estimator

Acadiana Automotive Collision Center
02.2021 - 05.2022
  • Certified Advance Estimating MVP, Highly Proficient with CCC-One Estimating, CDK Software Knowledge, Accurate and efficient with Estimates, Highly Knowledgeable in All Make and Model vehicles with Certificates from GM, Honda, ETC.
  • Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
  • Streamlined the estimation process by implementing efficient software tools and technology.
  • Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
  • Boosted profitability with thorough evaluation of repair costs, sourcing parts at competitive prices, and negotiating labor rates.
  • Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
  • Improved workflow efficiency in the body shop by collaborating with technicians to identify bottlenecks and implement solutions.
  • Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.

Service Advisor/ Service Liaison

Community Honda
04.2019 - 02.2021
  • Parts advisor- research parts, process orders, receive shipments, distribution, customer service and diagnoses
  • Courtesy calls for received parts
  • Service Advisor- write, check-in and advise each customer, Warranty claims, consult with tech, customer updates, Used car Inventory and inspection, used car repairs, updates, and body repair and windshield replacements
  • Efficient with Autosoft Software and Honda Parts Catalog and Supporting software
  • Also in association with Collision-Link Parts Advisors
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.

Parts Advisor

Sterling Buick GMC
08.2017 - 04.2019
  • Process invoices, create parts orders, customer freight, stock delivery, inventory
  • Improved inventory management by implementing efficient tracking systems and conducting regular audits.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
  • Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.

Lead Host

Tsunami Sushi
08.2015 - 01.2017
  • Arranged reservations, organized table arrangements, filed inventory, help coordinate wait staff before shift, maintained daily cleaning duties, confirmation calls, arranged small events with management.
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Streamlined communication between kitchen and wait staff for improved service efficiency.
  • Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
  • Increased table turnover rate with effective time management and strategic seating plans.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
  • Collaborated with management to develop strategies for improving overall dining experience.

Lead Host/Banquet Waiter/Sales Coordinator

Arnaud's Fine Dining
08.2011 - 05.2015
  • Opening and Closing Restaurant, Reservations, Private Banquet Waiter, Assisted in Private Event Sales, Bussed and Waited Tables, Coordinate Seating Arrangements for Holidays And Special Events
  • Streamlined communication between kitchen and wait staff for improved service efficiency.
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Increased table turnover rate with effective time management and strategic seating plans.
  • Developed rapport with regular clientele, fostering loyalty and repeat business.
  • Managed large group bookings, coordinating logistics to ensure seamless experiences for guests.
  • Coordinated special events and private parties, handling logistics from planning to execution.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
  • Assisted servers with food delivery when needed to improve overall service speed during busy times.
  • Organized waiting lists during peak hours by using effective prioritization techniques which led to reduced guest wait times.

Education

Bachelor of Science in Music Production -

Full Sail University
Winter Park, FL
01.2024

Certification in CNA -

Louisiana Technical College Sullivan Campus
Saint Martinville, LA
01.2009

Skills

  • Quickbooks (10 years)
  • Opentable (9 years)
  • Microsoft Office (10 years)
  • Banquet Experience
  • Serving Experience
  • Host/Hostess
  • Bartending
  • Restaurant Experience
  • Event Planning
  • Auto Estimating
  • Assistant Manager Experience (6 years)
  • Automotive Repair (8 years)
  • POS
  • Body Shop Estimates (4 years)
  • CDK Software (1 year)
  • CCCone Estimates software (3 years)
  • Reynolds and Reynolds (8 years)
  • IT Support
  • Automotive industry knowledge
  • Inventory control
  • Marketing and promotions
  • Effective communication
  • Technical aptitude
  • Conflict resolution
  • Cross-functional collaboration
  • Adaptability and flexibility
  • Organizational skills
  • Customer relationship management
  • Continuous learning
  • Team leadership
  • Multitasking abilities
  • Data-driven decision-making
  • Vehicle maintenance knowledge
  • Process improvement
  • Quality assurance
  • Employee engagement
  • Service department operations
  • Performance monitoring
  • Vendor relations
  • Warranty administration
  • Staff training and development
  • Business Development
  • Schedule Management
  • Employee Development
  • Customer Service

Certification

  • CNA Certification, 12/01/15
  • Coiffeurs Driver's License

Assessments

Work style: Reliability, Proficient, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work

Work Authorization

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere


Second Home Address: 1011 Noel Drive, Breaux Bridge, Louisiana 70517

Timeline

Service Drive Manager

Hill-Kelly Dodge Chrysler Jeep Ram
05.2022 - 12.2023

Body Shop Estimator

Acadiana Automotive Collision Center
02.2021 - 05.2022

Service Advisor/ Service Liaison

Community Honda
04.2019 - 02.2021

Parts Advisor

Sterling Buick GMC
08.2017 - 04.2019

Lead Host

Tsunami Sushi
08.2015 - 01.2017

Lead Host/Banquet Waiter/Sales Coordinator

Arnaud's Fine Dining
08.2011 - 05.2015

Bachelor of Science in Music Production -

Full Sail University

Certification in CNA -

Louisiana Technical College Sullivan Campus
Trent Patin