Trent Pilgrim

• Guide customers in vehicle choices, consistently meeting sales goals with tailored advice.
• Boost dealership revenue by achieving monthly sales targets, enhancing customer satisfaction.
• Utilize extensive product knowledge to address queries, improving the buying experience.
• Collaborate with team to streamline sales processes, ensuring efficient transactions.
• Drive measurable results through effective customer engagement and process optimization.
• Cultivate customer relationships, converting leads into sales with detailed vehicle insights.
• Recognized for achieving high customer service scores, enhancing client satisfaction.
• Train new sales associates, improving team productivity within six months.

Managed inbound calls, resolving customer inquiries and issues efficiently.

• Utilized CRM systems to track interactions and ensure accurate record updates.
• Provided product support through effective communication, enhancing customer satisfaction.
• Handled escalated calls using professional conflict resolution techniques.
• Maintained knowledge of company policies for accurate information delivery.
• Offered prompt resolutions to de-escalate calls and solve customer issues.
• Updated accounts, addresses, and contact information within call management databases.

• Delivered products, optimizing store layouts, boosting visibility and sales.
• Built strong store partnerships, enhancing promotional success.
• Followed safety protocols, ensuring a clean, secure environment.

• Managed 30-member team, optimizing store operations to enhance efficiency and sales.
• Implemented strategies to maximize profits while maintaining high service standards.
• Reduced staff turnover by fostering development plans and conducting evaluations.
• Collaborated with vendors to improve product knowledge, boosting sales performance.
• Ensured safety protocols, enhancing operational efficiency and customer satisfaction.
• Analyzed sales data trends to adjust merchandising strategies, achieving substantial growth in high-demand product categories.