Summary
Overview
Work History
Education
Skills
Timeline
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Trent Raab

Lowell

Summary

Dedicated to providing great customer service as well as creating a hardworking and fun filled work life to ensure a great customer loyalty base to meet and exceed all company goals and standards

Overview

26
26
years of professional experience

Work History

Plant Operations Manager

Samaritas Senior Living
09.2022 - Current
  • write weekly cleaning schedules for 170 apartments
  • oversee capital projects
  • hire third party vendors
  • manage several projects daily
  • write preventative maintenance schedules
  • property manage 25 stand alone condos
  • train staff on proper cleaning and repair protocol


Contractor Sales Manager

Lowes Home Improvment
02.2020 - 09.2022
  • grow the contractor business in the store by taking care of the customers needs by delivering great customer service
  • set weekly sales goals for sales staff individual and team
  • overseeing the delivery process for all customer orders
  • prospect for contractors in store and on job sights
  • grow the business year after year

Account Sales Representative

Lowes Home Improvment
02.2019 - 02.2020
  • managed customers accounts
  • worked with vendors to acquire materials
  • pulled orders

Warehouse/service Manager

Great Lakes Furnishngs
10.2017 - 02.2019
  • scheduling all in coming and out going orders
  • customer complains and damages
  • manage repair costs
  • work will vendors for credits and warranties
  • managed the delivery team

Pro Desk Manager

The Home Depot
01.2010 - 2017
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Consistently exceeded monthly sales quotas by more than 10% by pursuing leads and expanding the prospect list.
  • Trained all incoming sales team members.
  • Provided an elevated customer experience to generate a customer for live.
  • Wrote and delivered annual employee reviews, as well as the interviews for new employees 

Delivery Coordinator

The Home Depot
01.2003 - 01.2010

 

  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Operated heavy material handing equipment such as fork trucks
  • Trained staff on material handling processes to reduce shipping times.
  • Determined the most cost-effective procedures and routes for shipments.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.

Lumber Department Manager

The Home Depot
01.1999 - 01.2003

 

  • Conferred with store managers to obtain information about customer needs and preferences.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • wrote weekly work schedules 
  • Completed stock orders and managed inventory levels.

Education

High School Diploma -

Lowell High School
Lowell, MI
1998

Associate of Applied Science - automotive mechanic

Grand Rapids Community College
Grand Rapids, MI
2000

Skills


  • Sales background
  • Team building
  • forklift trainer
  • Customer-oriented
  • Credit card transactions
  • POS systems knowledge
  • Merchandising

Timeline

Plant Operations Manager

Samaritas Senior Living
09.2022 - Current

Contractor Sales Manager

Lowes Home Improvment
02.2020 - 09.2022

Account Sales Representative

Lowes Home Improvment
02.2019 - 02.2020

Warehouse/service Manager

Great Lakes Furnishngs
10.2017 - 02.2019

Pro Desk Manager

The Home Depot
01.2010 - 2017

Delivery Coordinator

The Home Depot
01.2003 - 01.2010

Lumber Department Manager

The Home Depot
01.1999 - 01.2003

High School Diploma -

Lowell High School

Associate of Applied Science - automotive mechanic

Grand Rapids Community College

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Trent Raab