Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRENT RICE

Ickesburg,USA

Summary

Professional parts sales manager with strong expertise in inventory management, customer relations, and sales strategies. Proven ability to lead teams effectively, adapt to changing market demands, and drive significant sales growth. Known for exceptional problem-solving skills and results-driven approach. Strong focus on team collaboration and achieving goals.


Results-driven sales professional prepared to excel in parts sales management. Leveraging extensive experience in inventory control and client relations to drive efficiency and customer satisfaction. Known for fostering collaborative team environment and consistently achieving sales targets, adaptable to evolving business needs.


Experienced Collections, Claims, Data Entry, Financial Specialist bringing 26-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

Overview

38
38
years of professional experience

Work History

Commercial Parts/Sales Manager

Auto Zone
09.2024 - Current
  • Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Achieve sales target by developing and maintaining commercial accounts, making sales calls, and acting as the primary contact for commercial customers.
  • Build and maintain strong relationships with commercial clients, providing expert advice on parts and industry knowledge.
  • Oversee the acquisition, delivery, and inventory of parts, ensuring efficient operations and timely service.
  • Lead and develop a team of sales professionals and drivers, fostering a positive and productive work environment.
  • Manage inventory, monitor cash flow, and maintain safety and security standards within the commercial department.
  • Ensure compliance with established policies and procedures, including proper documentation, returns, and billing.
  • Assist with training and development of Commercial Specialists, Drivers, and other Auto Zone Employees.

Financial Recovery Specialists

Highmark
07.2007 - 07.2018
  • Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
  • Prepared written opinions or decisions regarding cases.
  • Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Reviewed and analyzed opposing sides of disputes to objectively assess situations from legal perspective.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed and maintained courteous and effective working relationships.

Technical Assistant

Highmark
09.2003 - 06.2007
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Lead team of eight Customer Service Representatives, providing assistance to questions they may have to help serve subscribers.

Customer Service Representative

Highmark
07.1997 - 08.2003
  • Took incoming calls from subscribers to address questions, complaints, disputes concerning benefits or claims processing.
  • Worked closely with subscribers, Claims Specialists, and Benefits Specialists to address and resolve subscribers issues and concerns.
  • Kept subscribers files up to date.

Claims Assistant

United Concordia Companies
02.1996 - 07.1996
  • Logged, allocated and managed claims.
  • Prepared insurance claim forms or related documents and reviewed for completeness.

Data Entry Clerk

Unite Concordia Dental Insurance
02.1995 - 01.1996
  • Entered Subscriber information into system to set up individual and family accounts.
  • Reviewed application forms to verify form was completed and properly completed.

Claims Examiner

Maryland Casualty Insurance
02.1994 - 02.1995
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Interviewed claimants and witnesses to gather factual information.
  • Handled complaints and grievances using negotiating and problem-solving skills.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Finalized Workers Comp files for insurance claim payment release.
  • Investigated and processed Workers Comp insurance claims for policyholders.

Owner

Video Visions
11.1987 - 06.1992
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and inventory.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

Education

High School Diploma -

West Perry Senior High School
Elliottsburg, PA
06.1984

Computer Science And Mathematics

Harrisburg Area Community College
Harrisburg, PA
06.1986

Skills

  • Closing Processes
  • General Ledger Accounting Expertise
  • Performance management
  • Collections
  • Scheduling
  • Scripted Responses
  • History Research
  • Persuasion Techniques
  • Due Diligence
  • Accounting
  • Customer Accounts Management
  • Payment Collection
  • Billing Inquiries
  • Account Closing
  • Payment processing
  • Bookkeeping
  • Performance improvements
  • Issue investigation
  • Financial Management
  • Account Reconciliation
  • Codes reviewing
  • Aging reports analysis
  • Accurate payment posting
  • Operational efficiency
  • Warehouse management
  • Task delegation
  • Sales reporting
  • Brand awareness
  • Pricing strategy
  • Sales promotion
  • Industry networking
  • Stock control
  • Goal setting
  • Inventory restocking
  • Staff training
  • Inventory management
  • Inventory auditing
  • Stock management
  • Performance improvement
  • Vendor relations
  • Coordinating paperwork
  • Purchasing oversight
  • Returns processing
  • Promotional planning
  • Profit and loss tracking
  • Parts documentation
  • Reviewing deliveries
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Goal setting and achievement
  • Task prioritization
  • Sales targeting
  • Sales operations
  • Rapport and relationship building
  • Self motivation
  • Sales presentations
  • Product knowledge
  • Interpersonal skills
  • Client relations
  • Client relationship management
  • Sales processes
  • Sales process
  • Professionalism
  • Objection handling
  • Staff supervision
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Sales strategy development

Timeline

Commercial Parts/Sales Manager

Auto Zone
09.2024 - Current

Financial Recovery Specialists

Highmark
07.2007 - 07.2018

Technical Assistant

Highmark
09.2003 - 06.2007

Customer Service Representative

Highmark
07.1997 - 08.2003

Claims Assistant

United Concordia Companies
02.1996 - 07.1996

Data Entry Clerk

Unite Concordia Dental Insurance
02.1995 - 01.1996

Claims Examiner

Maryland Casualty Insurance
02.1994 - 02.1995

Owner

Video Visions
11.1987 - 06.1992

Computer Science And Mathematics

Harrisburg Area Community College

High School Diploma -

West Perry Senior High School

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TRENT RICE