Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trent Robinson

Charlotte,NC

Summary

Dedicated and versatile Leasing Agent and Mortgage Loan Professional with 5 years of consultative selling, operations management, tenant relations, and property management. Applying strong customer service skills i have been able to exceed sales quotas, meet leasing ratios, generate traffic, qualify prospects, and close sales. Being an asset to the resident and company before, during and after the leasing process.

Overview

9
9
years of professional experience

Work History

Leasing Consultant

CWS Apartments
Charlotte, NC
03.2024 - Current
  • Conducted engaging property tours, emphasizing key amenities tailored to prospective residents' needs
  • Assisted applicants with lease paperwork and move-in logistics for a seamless onboarding experience
  • Prepared lease agreements and coordinated move-ins to ensure efficient transitions
  • Researched market trends and competitor offerings to inform leasing strategies
  • Maintained compliance with fair housing laws and documented all tenant interactions
  • Delivered prompt, professional customer service to support tenant satisfaction and retention

Leasing Agent

American Homes 4 Rent and FirstKey Homes
Charlotte, NC
01.2023 - Current
  • Discover and engage prospective residents to ensure an appointment was made or a complete application was submitted
  • Coordinated virtual tours of specific available properties with the prospective residents providing information about the available property as well as what is required to secure the property
  • Assisted with virtual move-ins & move-outs to ensure a seamless experience for the resident and assist with with all inquires
  • Handled incoming calls and emails from current and prospective residents for all inquiries including payments, complaints/escalations, maintenance inquiries and updates, lease renewals/rent increases, specific property and community ammenities and information
  • Remained abreast of all promotions and leasing incentives/ move in specials and provided all benefits in regard to the specific property
  • Log all activity into company provided database system for all current and prospective residents

Loss Mitigation Specialist (Negotiating SPOC)

Shellpoint Mortgage Servicing
Charlotte, NC
04.2020 - 01.2023
  • Contribute to seamless mortgage loan procedures by engaging borrowers in discussions regarding current loan status and potential workout options, fostering collaborative approach to resolving financial challenges and facilitating successful outcomes for borrowers
  • Remained abreast with latest information related to investor guidelines by completing trainings and ensuring mortgage compliance.
  • Evaluated mortgage applications effectively communicating with borrowers to collect all required documents to complete pre-underwriting process
  • Successfully reached monthly team goals and metrics established through client need by completing assigned pipelines
  • Handled customer complaints and escalations with relative ease by creating reports, conducting research and taking the appropriate action to resolve the borrowers issue

Mortgage Client Care Specialist II

BB&T now Truist Financial
Greensboro, NC
03.2019 - 04.2020
  • Provided support to borrowers during mortgage loan procedures by managing workload of 90+ calls per day addressing borrower inquiries and mortgage-related issues, culminating in delivery of flawless client experience
  • Quickly and effectively assist borrowers and attorneys with mortgage account inquiries pertaining to escrow accounts, loan documents, payments, PMI and payoffs utilizing mortgage systems
  • Respond to customer correspondence and providing needed documents and forms requested following mortgage processes
  • Maintain and process request for additions/changes made to customer account record ensuring proper documentation is received and investor guidelines are met.
  • Process Mortgage payments and submit request to have payments disbursed for taxes and/or insurance premiums keeping the borrowers loan in good standing

Technical Support Tier III

Spectrum
Greensboro, NC
02.2018 - 03.2019
  • Troubleshoot with subscribers experiencing difficulty with internet services utilizing all available diagnostic tools to resolve equipment issues and improve the customer experience
  • Resolve complex data problems that involve local network issues, email issues, modem trouble and other company owned equipment and/or software configurations by researching and determining the cause
  • Utilize reasoning and critical thinking skills to identify the appropriate fix agent and resolve single- user issues which may be related to the customers own products and not the company equipment
  • Work with supervisors to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures.
  • Assist with the scheduling of appointments when needed and and tracking the location by communicating and being a liasion between the customer and technician

Administrative Assistant

Directions for Our Youth
Bronx, NY
12.2015 - 02.2018
  • Maintain record of all student applications once enrolled and ensure all files are organized to ensure correct enrollment
  • Support to the staff by arranging travel plans, scheduling and coordinating meetings, preparing materials for meetings, and maintaining record of all Board, Executive Committee, and other Board committee meetings
  • Compose program and office letters to parents, staff and community members using microsoft office to provide program updates and news
  • Maintain compliance with the Open Meetings law, by publicizing all meetings of the Board and Executive Committee
  • Handle in-coming calls and mail and serve as a communication link to other staff, the Board, Direct Service Providers, and the general public Assist the Director of Community Engagement with meeting logistics and managing the company's website and social media

Education

General Education Diploma (GED) -

Guilford Technical Community College
Greensboro, NC

Skills

  • Property leasing and tenant retention
  • Lease administration and compliance
  • Resident relations and customer service excellence
  • Move-in/move-out coordination
  • Fair Housing and local housing regulations knowledge
  • Conflict resolution and problem-solving
  • Rent collection and delinquency follow-up
  • Team collaboration and staff support
  • CRM and property management software
  • Strong organizational and multitasking abilities
  • Excellent verbal and written communication
  • Yardi
  • Fair housing policies

Timeline

Leasing Consultant

CWS Apartments
03.2024 - Current

Leasing Agent

American Homes 4 Rent and FirstKey Homes
01.2023 - Current

Loss Mitigation Specialist (Negotiating SPOC)

Shellpoint Mortgage Servicing
04.2020 - 01.2023

Mortgage Client Care Specialist II

BB&T now Truist Financial
03.2019 - 04.2020

Technical Support Tier III

Spectrum
02.2018 - 03.2019

Administrative Assistant

Directions for Our Youth
12.2015 - 02.2018

General Education Diploma (GED) -

Guilford Technical Community College

Similar Profiles

CREATE PROFILE