Trent Stinnett II
Columbus
Summary
Professional with significant experience and readiness for Senior Specialist role. Proven track record in driving impactful results through strategic planning and effective execution. Strong focus on team collaboration and adaptability to dynamic environments. Equipped with essential skills in project management, problem-solving, and effective communication, consistently delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Credit Operations Senior Specialist III - CRE
JPMorgan Chase
05.2023 - Current
- Successfully managed the pre-closing review process Commercial Real Estate (CRE) loans, ensuring all preliminary support services were delivered on time and met quality standards.
- Acted as the primary coordinator for due diligence activities, maintaining clear communication and internal teams.
- Regularly communicated with vendors to clarify documentation requirements and timelines. Tracked and monitored document submission and follow up proactively on pending items.
- Coordinated with the front office to deliver and review vendor reports, including appraisal, and environmental due diligence, ensuring compliance with JPM’s standards and regulatory requirements.
- Communicated frequently with front office to review findings and resolve any inconsistencies to keep the project moving forward.
- Conducted thorough reviews of insurance coverage for all CRE loans, ensuring adequacy and compliance with JPM’s requirements throughout the loan lifecycle.
- Utilized a detailed checklist to verify coverage types, limits, and exclusions.
- Enhanced collaboration with Lending Solutions, Credit Risk, and Wholesale Loan Services, to assist in all preliminary vendor and insurance work.
- Maintained continuous communication with Managing Directors, Executive Directors, Vice Presidents, and Associates to proactively address potential issues through an open and effective dialogue.
Credit Operations Senior Specialist - Loan Auth
JPMorgan Chase
05.2022 - 05.2023
- Processed Modifies, GA Tickets to update Credit Facilities for Assets and Wealth Management Private Bank Clients to ensure proper people and authorities are correctly updated to match each credit facility
- Reviewed Entity/Account Ownership documents for accuracy to match credit
Call Facilitator Coordinator
VERIZON
09.2015 - 12.2020
- Promoted 3 times from Retail Sales Rep, Assistant Store Manager, Global Enterprise Advisor,
- Communicate directly with small, medium and enterprise level business and government agency customers
- Accept and establish conference call reservations
- Greet and/or place meeting attendees in appropriate conferences
- Facilitate conferences for Premium customers
- Manage conference bridges and calls to ensure highest level of quality
- Attended training to stay up to date with new products and service offerings.
Collections Agent
IQOR, INC
03.2015 - 09.2015
- Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases ie Lexus Nexus for skip tracing
- Follow federal and state laws dealing with debt collection.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Project Manager
BANK OF AMERICA
08.2012 - 08.2014
- Clear all condition of Business loan prior to final funding
- Determine budget and make sure all invoices are paid and are within budget of total project
- Weekly/Daily communication via email and phone calls with Doctors, Contractors, and Equipment Reps as to the status of project to ensure as minimal delays in completion of Project
- Manage 45-50 Projects Nationally with average loan amount of 500K ranging up to 1.2 Million
- Cross sale additional bank services such as Merchant Services, Business Credit Card, Lines of Credit, Payroll Services, Remote Deposit, and Business Checking accounts
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
Retail Sales Consultant
SPRINT
10.2009 - 07.2012
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provide high level of customer service support with product expertise and advanced selling skills
- Guide customer through purchasing decision, activation process, and educate customer on their new purchase
- Develop new customer prospects or referrals and build customer relationships to drive sales
- Advance company’s retail position in consumer markets
- Achieves sales goals and service performance requirements through new customer sales of accessories and features, and by providing excellent customer satisfaction
- Exceeded sales goals by 125% utilizing exemplary customer service skills
Wireless Consultant
Russell Cellular Verizon Wireless
03.2008 - 10.2009
- Promoted to Assistant store Manager Jan 2009
- Responsible for all aspects of retail transactions, account and phone set-ups
- Answered questions regarding technology, calling plans and handset usage questions.
- Developed and maintained relationships with prospective and existing clients.
- Performed post-installation inspections to verify hardware and software performance metrics met with customer requirements
Assets Protection Specialist
Target
12.2006 - 02.2008
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Support store safeness and reduce merchandise shortage by aggressively addressing all safeness, theft and fraud issues
- Reduced shrink .75% in 2007 through thorough training of loss prevention staff and meticulous reviews of company documents
Education
High School Diploma -
Springfield South High School
Springfield, OH06-1999
Skills
- Professional communication
- Written Communication
- Critical Thinking
- Self-Motivated
- Flexible and Adaptable
- Planning and Coordination
Timeline
Credit Operations Senior Specialist III - CRE
JPMorgan Chase
05.2023 - Current
Credit Operations Senior Specialist - Loan Auth
JPMorgan Chase
05.2022 - 05.2023
Call Facilitator Coordinator
VERIZON
09.2015 - 12.2020
Collections Agent
IQOR, INC
03.2015 - 09.2015
Project Manager
BANK OF AMERICA
08.2012 - 08.2014
Retail Sales Consultant
SPRINT
10.2009 - 07.2012
Wireless Consultant
Russell Cellular Verizon Wireless
03.2008 - 10.2009
Assets Protection Specialist
Target
12.2006 - 02.2008
High School Diploma -
Springfield South High School
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