Trent Strickland

Experienced and reliable Customer Service Representative with extensive experience providing assistance in a busy call-center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.

• Resolved escalated customer issues with patience and understanding
• Trained new staff on company policies, procedures, and software systems
• Developed new hires by coaching and evaluating employee performance
• Established and implemented policies and procedures to improve the efficiency of office operations
• Coordinated office workflow to maximize productivity and resources
• Regularly exceed targets related to call volume, sales conversion, and customer satisfaction by building relationships with clients
• Used excellent communication and problem-solving skills to provide solutions to customers
• Performed data entry on customer names, addresses, phone numbers, and credit card details into customer relationship management software
• Maintained an organized clean, safe working environment by following company safety standards
• Managed and operated high-speed filling equipment in accordance with production requirements
• Demonstrated ability to troubleshoot and resolve mechanical issues on filling machine
• Adhered to health and safety standards while preparing food items such as ensuring temperatures of cooked foods
• Maintained a clean kitchen environment by sweeping, mopping, scrubbing surfaces, emptying trash receptacles, and sanitizing equipment
• Conducted daily inspections of kitchen area to identify potential hazards or risks related to equipment or sanitation