Trent Turcotte
Williston,ND
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Stallion Oilfield Services
Williston, ND
04.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Enforced federal, state, local and company rules for safety and operations.
- Adjust pricing agreements with clients and corporate leadership.
- Track day-to-day expenses.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Planned delivery routing, team workflows and promotional initiatives.
- Supported accident investigations and prepared related paperwork.
- Measured and reviewed performance via KPIs and metrics.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Rental Manager
Stallion Oilfield Services
Williston, ND
01.2019 - 04.2024
- Created and maintained accurate records of rental contracts, payments, and other related documents.
- Developed and implemented strategies to increase customer satisfaction with the rental process.
- Conducted regular market research to assess competitive pricing in the area.
- Negotiated rental rates with clients, while ensuring maximum profitability for the business.
- Ensured rent-ready assets for deployment to wellsite.
- Maintained strong relationships with vendors providing materials and supplies for the company.
- Coordinated deployment of equipment to and from facility.
- Researched industry trends related to rental prices in order to determine optimal pricing strategies.
- Oversaw the implementation of safety protocols at all properties in accordance with established guidelines.
- Updated and maintained rental agreement files and documents.
- Oversaw maintenance, appearance and performance of company vehicles.
- Prepared and submitted reports to supervisor.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving clients, subcontractors and employees.
- Supervised 20+ employees.
Service Technician
Stallion Oilfield Services
Williston, ND
01.2016 - 01.2019
- Inspected and tested electrical systems, plumbing fixtures, heating and cooling systems and related equipment.
- Maintained inventory of supplies, tools and equipment in order to ensure adequate stock levels for repairs.
- Assisted with the installation of new equipment as needed.
- Provided preventative maintenance services on a regular basis according to established schedules.
- Documented all work performed in an accurate manner including parts used and labor hours.
- Responded promptly to emergency requests from clients or staff members.
- Move rental equipment from wellsite to wellsite.
- Maintain rental equipment on site and in yard.
Bulk Plant Operator
C&J Energy Services
Williston, ND
05.2015 - 12.2015
- Performed daily inspections of bulk plant equipment and reported any abnormalities to management.
- Maintained accurate records of all incoming and outgoing material from the bulk plant.
- Monitored inventory levels in the bulk plant and communicated with suppliers to ensure timely delivery of products.
- Ensured compliance with safety regulations for hazardous chemicals used in the bulk plant operations.
- Inspected storage tanks for leaks or corrosion on a regular basis.
- Assisted with loading and unloading of materials from trucks, railcars, and barges using a variety of methods including forklifts, pallet jacks, cranes, and conveyors.
- Operated pumps, valves, compressors, boilers, turbines, generators, blowers and other related machinery to move materials through pipelines or tanks.
- Conducted routine maintenance on equipment such as changing filters and lubricating parts as needed.
- Identified problems with components or systems within the bulk plant facility and took corrective action when necessary.
- Troubleshot mechanical issues involving pumps, motors and other process control devices.
- Coordinated deliveries between vendors and suppliers at the bulk plant site to ensure efficient product flow into storage tanks.
- Analyzed samples taken from raw materials or finished products for quality assurance purposes.
Tire Technician
Town and Country Market
Bridger, MT
01.2015 - 04.2015
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Replaced worn tires with new ones of the same size and type.
- Balanced wheels using electronic machines to ensure even tire wear.
- Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
- Installed snow chains on customer vehicles when necessary.
- Rotated tires and reset tire pressure monitoring systems.
- Removed old tires from rims using specialized tools such as bead breakers and tire irons.
- Cleaned wheel rims before installing new tires to ensure proper adhesion of new rubber.
- Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.
- Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
- Assisted customers in selecting appropriate types of tires based on their driving needs.
Safety Consultant
Basin Safety Consulting CORP.
Williston , ND
01.2013 - 11.2014
- Conducted safety assessments of client workplaces to identify potential hazards and risks.
- Developed and implemented safety policies, procedures, and programs in accordance with government regulations.
- Analyzed accident reports and identified trends in order to recommend corrective action.
- Provided on-site training for employees on workplace safety practices.
- Investigated accidents and incidents to determine root causes and implement preventive actions.
- Reviewed employee job descriptions for compliance with OSHA standards.
- Assisted clients in developing emergency preparedness plans.
- Created safety audits to ensure compliance with relevant laws and regulations.
- Facilitated meetings between management, supervisors, and workers to discuss safety issues.
- Conducted regular inspections of facilities to ensure safe working conditions are maintained.
- Provided advice on the selection of personal protective equipment.
- Drafted recommendations for improvement based on audit findings.
- Updated and implemented MSDS/SDS books for facilities.
- Ordered and maintained safety supply stock for all employees.
- BW certified repair specialist.
- COSS trained and certified.
- Supervised and maintained breathable air systems on location.
Apprentice Electrician
Triangle Electric
Williston, ND
03.2012 - 04.2013
- Installed electrical wiring and fixtures, such as outlets, switches, circuit breakers, junction boxes and wall sockets.
- Inspected electrical systems, equipment and components to identify hazards, defects and the need for adjustment or repair.
- Performed general maintenance on electrical systems including replacing worn parts and repairing faulty wiring.
- Measured, cut and bent wire and conduit using hand tools and power tools.
- Assembled conduits by threading ends together with couplings or clamps.
- Followed all safety procedures when handling hazardous materials such as high voltage electricity.
- Tested continuity of circuits in electrical wiring using testing devices such as ohmmeters, voltmeters and oscilloscopes.
- Calculated load capacities of circuits to ensure conformance to code requirements.
Field Service Technician
Stallion Oilfield Services
Williston, ND
04.2012 - 08.2012
- Ensured that all work orders were completed in a timely manner and met the quality standards of the organization.
- Inspected rental equipment to identify any potential safety hazards or maintenance issues.
- Maintain rental equipment on site and in the yard.
- Move rental equipment from wellsite to wellsite.
- Coordinate with heavy fleet trucks to set equipment on site
Shop Hand
Stallion Oilfield Services
Williston , ND
10.2011 - 03.2012
- Replaced defective parts such as alternators, voltage regulators, starters, and fuel pumps.
- Conducted troubleshooting activities to diagnose mechanical or electrical issues with generators.
- Adjusted air and fuel mixture ratios to optimize engine performance.
- Repaired faulty wiring and replaced damaged components in engines and control panels.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Warehouse Manager
Finnicums Furniture
Williston , ND
12.2009 - 10.2011
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
Education
High School Diploma -
Williston High School
Williston North Dakota05-2011
Skills
- Inventory Management
- Business Development
- Performance reporting
- Customer Retention
- Customer Service
- Maintenance Planning
- Workflow Optimization
- Marketing
- P&L Management
- Health and safety compliance
- Data Analysis
- Purchasing and procurement
- Systems implementation
- Negotiation
- Onboarding and Orientation
- Operations Management
- Maintaining Compliance
- Management
- Strategic Planning
- Planning and Implementation
- MS Office
- Workforce training
- Risk Management
- Technology
- Multi-unit operations management
- Team building and leadership
- Staff Management
- Warehouse Operations
Certification
- Smith Training - Trained to train Smith Training defensive driving course
- COSS - Certified Occupational Safety Specialist
Affiliations
- Woodworker - custom built items
- Hockey Program volunteer
- Girl Scouts - Help and direct troop
Timeline
Operations Manager
Stallion Oilfield Services
04.2024 - Current
Rental Manager
Stallion Oilfield Services
01.2019 - 04.2024
Service Technician
Stallion Oilfield Services
01.2016 - 01.2019
Bulk Plant Operator
C&J Energy Services
05.2015 - 12.2015
Tire Technician
Town and Country Market
01.2015 - 04.2015
Safety Consultant
Basin Safety Consulting CORP.
01.2013 - 11.2014
Field Service Technician
Stallion Oilfield Services
04.2012 - 08.2012
Apprentice Electrician
Triangle Electric
03.2012 - 04.2013
Shop Hand
Stallion Oilfield Services
10.2011 - 03.2012
Warehouse Manager
Finnicums Furniture
12.2009 - 10.2011
- Smith Training - Trained to train Smith Training defensive driving course
- COSS - Certified Occupational Safety Specialist
High School Diploma -
Williston High School
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