Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
Generic

Trent Walker

Overland Park

Summary

Versatile and motivated professional with over 2 years of experience in team training, customer service, and food safety within fast-paced hospitality environments. Proven strengths in communication, decision-making, and team development, with a consistent track record of resolving workplace conflicts and improving team performance. Currently pursuing a Bachelor’s degree in Human Resource Management (expected Summer 2026), and certified in ServSafe (2023). Eager to contribute strong leadership and interpersonal skills to dynamic hospitality teams, with a long-term goal of transitioning into Human Resources.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Food Safety SME

Chic-Fil-A
OVERLAND PARK
01.2024 - Current
  • Provided expertise on menu offerings, ensuring accurate product knowledge among staff.
  • Ensured compliance with food safety regulations and standards.
  • Collaborated with teams to improve sanitation procedures in food preparation areas.
  • Maintained adherence to labeling and packaging requirements.
  • Conducted regular inspections of food handling practices and equipment.

Sales Representative

Cable Dahmer Automotive Group
Kansas City
07.2023 - 12.2023
  • Engaged customers to understand their automotive needs and preferences.
  • Demonstrated vehicle features and benefits to potential buyers.
  • Managed customer inquiries and provided timely follow-up communication.
  • Coordinated vehicle deliveries and ensured customer satisfaction upon receipt.
  • Developed product knowledge through ongoing training sessions and workshops.
  • Built long-term relationships with clients through effective communication and service.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Generated new sales leads through cold calling and networking activities.
  • Provided technical support for customers using the company's products or services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted and assisted customers to foster positive experiences.

Team Trainer

Chick-fil-A
Overland Park
01.2022 - 08.2023
  • Trained employees on additional job positions to maintain coverage of roles.
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Explained goals and expectations required of trainees.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Stayed up to date on requirements of all team positions to optimize training.

Team Member

Chick Fill A
Laguna Niguel
11.2018 - 06.2021
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Trained new team members using approved training materials and information.
  • Stayed informed of company and store updates from leadership.
  • Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.

Education

BBA - Human Resources Management

Northwest Missouri State University
Maryville, MO
06-2026

Associate of Arts - Liberal Arts

Johnson County Community College
Overland Park, KS
05-2024

High School Diploma -

Faith Christian
San Juan Capistrano, CA
06.2020

Skills

  • Team Exercises
  • Training Method Development
  • Compliance Requirements
  • Operations Understanding
  • Work Coordination
  • Client Retention
  • Special Needs Clientele
  • Clear Communication
  • Relationship Building
  • Persuasive Negotiation
  • Individualized Instruction
  • Problem-Solving
  • Procedure Demonstrations
  • Task delegation
  • Employee engagement
  • Staff training
  • Mentorship
  • Cleaning and sanitation
  • Continuous development
  • Safe food handling
  • Food safety understanding
  • Skills assessment
  • Verbal and written communication
  • Decision-making
  • Performance evaluation

Education and Training

other

Certification

  • ServSafe Certification- obtained May 2023

Timeline

Food Safety SME

Chic-Fil-A
01.2024 - Current

Sales Representative

Cable Dahmer Automotive Group
07.2023 - 12.2023

Team Trainer

Chick-fil-A
01.2022 - 08.2023

Team Member

Chick Fill A
11.2018 - 06.2021

BBA - Human Resources Management

Northwest Missouri State University

Associate of Arts - Liberal Arts

Johnson County Community College

High School Diploma -

Faith Christian

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