Trent Whitelaw
Largo,FL
Summary
- 8 years of combined management experience working in multiple feilds including Social work, Retail/customer service and Car wash operations.
Dedicated family man and consistently punctual.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Automotive Technician
Suncoast Chrysler Jeep Dodge Ram
Seminole, US
08.2024 - Current
- Performed diagnostic tests and troubleshooting on various vehicle systems, including engine, transmission, electrical, and suspension
- Conducted regular maintenance services such as oil changes, tire rotations, and brake inspections to ensure optimal performance and safety
- Repaired or replaced faulty components in accordance with manufacturer specifications and industry standards
- Utilized computerized diagnostic equipment to identify complex issues and provide accurate repair solutions
- Collaborated with service advisors to communicate repair recommendations to customers effectively
- Maintained detailed records of all repairs performed, parts used, and labor hours for billing purposes
- Ensured compliance with safety regulations by following proper procedures for handling hazardous materials and operating equipment
- Stayed updated on the latest automotive technology advancements through ongoing training programs and workshops
- Assisted in inventory management by monitoring stock levels of commonly used parts and placing orders as needed
- Provided exceptional customer service by addressing inquiries, explaining repairs in layman's terms, and resolving any concerns or complaints promptly
- Contributed to a positive team environment by collaborating with colleagues on challenging repair projects or sharing knowledge/expertise
- Demonstrated strong problem-solving skills by identifying root causes of recurring issues and implementing effective solutions to prevent future occurrences
- Completed repairs within specified timeframes while maintaining high-quality workmanship
Assistant Manager
TIME TO SHINE CAR WASH
Summerville, US
09.2023 - 08.2024
- Completed regular scheduled and unscheduled maintenance of car wash equipment involving work with chemicals, hydraulics, mechanical components, electrical operational systems and operations software
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Collaborated with the management team to develop and implement operational policies and procedures
Assistant Manager
Clifford Sunrise to Sunset Markets and fuel
Forestport, US
04.2023 - 09.2023
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Adhered to regular housekeeping schedules to ensure a clean organized and safe work environment
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Implemented customer loyalty programs resulting in a XX% increase in repeat business
- Collaborated with the management team to develop and implement operational policies and procedures
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Lineman/Groundman
SUMTER UTILITIES
Charleston, US
11.2021 - 04.2023
- Working in underground distribution 15-36kv with pedestals and transformers, setting house meters
- Upgrading and servicing streetlights using a bucket truck
- Overhead and underground distribution and transmission, traffic control, barricading and adherence to other osha guidelines
- Installed, spliced and tested overhead power lines.
- Maintained, repaired and replaced poles and cross-arms.
- Performed pole climbing, digging holes and backfilling trenches for line installation.
- Inspected equipment for faults or damage to determine repair needs.
- Installed transformers, meters, regulators and other electrical components.
- Assisted in the maintenance of underground cables and conduits.
- Constructed distribution systems using hand tools such as shovels, hammers, saws and drills.
- Troubleshot problems with distribution systems to identify root cause of issue.
- Assisted in the repair of damaged lines due to storms or accidents.
- Operated bucket trucks to install or maintain high voltage power lines.
- Replaced defective or burned out conductors on utility poles using aerial lift devices.
- Conducted safety inspections of all power line equipment prior to use.
Supported Living Facilitator
Uniting Care
Townsville, Australia
05.2019 - 08.2021
- Kept team on track by assigning and supervising their activities and giving constructive feedback
- Defined strategies and created a plan to achieve ambitious operational objectives
- Demonstrated leadership by making improvements to work processes and helping to train others
- Interviewed clients individually and in family groups to determine services to best address specific needs
Assistant Coordinator
Oz Care Men's Hostel
Mackay, Australia
04.2017 - 05.2019
- Case Management
- Advocating on behalf of clients with other services to provide positive outcomes
- Managing high risk situations
- Fire warden
- Co-ordination of life skills programs
- General housekeeping and daily use/cleaning of a licensed kitchen
- Daily use of government platforms including but not limited to S.H.I.P and Q.H.I.P
- Reporting of relevant data and generation on statistics
- Outreach and team oversight of transitional housing locations
- Monthly targets and Case study submissions
- File auditing
- Co-ordination of support and communication with services like probation and parole, correctional facilities, Police, Community Mental Health, Youth services and Disability Support Services
- Managed daily functions by leveraging leadership abilities and industry knowledge
- Completed employee performance evaluations to identify deficiencies and recommend improvement strategies
- Maintained schedules and allocated tasks to team members
- Developed strong interaction and communication skills as result of participating in staff meetings and collaborating with families and guardians regarding special events
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Handled merchandise in accordance with product handling standards
- Located and selected merchandise to verify against delivery sheet specifications
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Processed payments by accepting cash, checks and credit card payments
- Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities
- Lifted freight and other objects of various shapes, sizes and weights up to 80 pounds
- Operated manual and mechanical equipment safely to minimize injury and accident risks
Team Leader, Disability Client Services
Endeavour Foundation
Brisbane, Australia
11.2014 - 09.2016
Disability Support Worker
Interchange Outer East
Melbourne, Australia
01.2009 - 10.2014
Education
Bachelor of Science - Biomedicine
University of Southern Queensland
10.2024
Post Graduate Certificate 4 - Youth Work
Holmesglen Institute of Tafe
01.2012
Skills
- Auditing
- Case Management
- Statistics
- Social Work
- Crisis intervention
- Intake
- Automotive diagnostics
- Custodial experience
- Commercial cleaning
- Janitorial experience
- Automotive repair
- Automotive service
- Alignment
- Bucket Truck Experience
- Mechanic Experience
- Oil Change
- Freight Experience
Certification
- OSHA 10, 02/01/23, Present
- First Aid Certification and CPR, 02/01/23, 02/28/25
- Construction induction card, 02/01/10, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Work motivation, Proficient, 01/01/23
- Automotive maintenance, Proficient, 07/01/24
- Verbal communication, Proficient, 11/01/23
- Attention to detail, Proficient, 04/01/22
- Automotive diagnostics, Proficient, 08/01/24
- Customer service, Proficient, 10/01/21
- Work style: Reliability, Proficient, 03/01/22
- Customer focus & orientation, Proficient, 10/01/21
- Delivery driver, Proficient, 05/01/23
- Case management & social work, Proficient, 09/01/23
- Retail customer service, Proficient, 04/01/22
- Food service: Customer situations, Proficient, 07/01/24
- Administrative support professional fit, Proficient, 07/01/21
Timeline
Automotive Technician
Suncoast Chrysler Jeep Dodge Ram
08.2024 - Current
Assistant Manager
TIME TO SHINE CAR WASH
09.2023 - 08.2024
Assistant Manager
Clifford Sunrise to Sunset Markets and fuel
04.2023 - 09.2023
Lineman/Groundman
SUMTER UTILITIES
11.2021 - 04.2023
Supported Living Facilitator
Uniting Care
05.2019 - 08.2021
Assistant Coordinator
Oz Care Men's Hostel
04.2017 - 05.2019
Team Leader, Disability Client Services
Endeavour Foundation
11.2014 - 09.2016
Disability Support Worker
Interchange Outer East
01.2009 - 10.2014
- OSHA 10, 02/01/23, Present
- First Aid Certification and CPR, 02/01/23, 02/28/25
- Construction induction card, 02/01/10, Present
Bachelor of Science - Biomedicine
University of Southern Queensland
Post Graduate Certificate 4 - Youth Work
Holmesglen Institute of Tafe
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