Trent Zimmerman
Petersburg, IN,IN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. I successfully manage concerns and resolve conflicts to maximize customer satisfaction. I also offer strong background in customer relations and communication. I do also have my Liquor License.
Overview
4
4
years of professional experience
Work History
Server
Victoria National Golf Club
04.2024 - 11.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area and bar was prepared for seamless service transitions.
Customer Service Representative
Old National Bank
09.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Associate
Fairfield Inn And Suites Marriott
10.2022 - 09.2023
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
Brand Ambassador
American Eagle Outfitters, Inc
10.2021 - 01.2022
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Provided exceptional customer service to drive satisfaction.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Warehouse Associate
Sten’s Corporation
05.2021 - 08.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
No Degree - Criminology/Photography
University of Southern Indiana
Evansville, INSkills
- Sociable
- Approachable
- Problem-Solving Skills
- Time Management
- Hospitality Service
- Communication Skills
- Guest Interaction
- Listening Skills
- Answering Customer Questions
- Very Organized
Timeline
Server
Victoria National Golf Club
04.2024 - 11.2024
Customer Service Representative
Old National Bank
09.2023 - 02.2024
Front Desk Associate
Fairfield Inn And Suites Marriott
10.2022 - 09.2023
Brand Ambassador
American Eagle Outfitters, Inc
10.2021 - 01.2022
Warehouse Associate
Sten’s Corporation
05.2021 - 08.2021
No Degree - Criminology/Photography
University of Southern Indiana
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