Trenton Houston
Kyle
Summary
- Owned and operated a wireless retail business for 10+ years
- Consistently exceeded sales and activation goals
- Built and led high-performing sales teams
- Managed full P&L with sustained profitability
Overview
17
17
years of professional experience
Work History
Owner
Boost Mobile
01.2016 - Current
- Founded and operated a high-volume Boost Mobile retail location, overseeing daily operations, sales performance, and customer experience.
- Drove consistent revenue growth through hands-on sales leadership, upselling strategies, and personalized customer solutions.
- Recruited, trained, and managed sales associates, focusing on product knowledge, customer engagement, and conversion techniques.
- Maintained expert knowledge of wireless plans, devices, activations, upgrades, and troubleshooting, ensuring accurate and efficient service.
- Managed inventory control, cash handling, POS systems, and vendor compliance to meet corporate standards.
- Resolved escalated customer issues with professionalism, maintaining high customer satisfaction and repeat business.
- Executed local marketing initiatives and promotions to increase foot traffic and brand visibility.
- Consistently met or exceeded monthly sales targets, activation goals, and accessory attachment rates.
District Manager
Acceptance Now
04.2013 - 01.2016
- Oversaw daily operations and performance for multiple retail locations across the district, ensuring compliance with company policies, leasing regulations, and financial standards.
- Led, coached, and developed store managers and sales teams, driving consistent improvement in revenue, customer satisfaction, and employee retention.
- Analyzed district-level KPIs including lease approvals, delinquency rates, inventory turnover, and profitability to identify trends and implement corrective action plans.
- Managed credit approvals and risk assessment processes, ensuring accurate underwriting, proper documentation, and adherence to lending guidelines.
- Reduced delinquency and charge-offs by implementing structured follow-up procedures, customer payment plans, and staff training on collections best practices.
- Conducted regular store audits and performance reviews to maintain operational excellence and regulatory compliance.
- Recruited, hired, and trained high-performing managers and associates, building a strong leadership pipeline within the district.
- Collaborated with corporate leadership to execute district strategies, promotions, and process improvements.
- Resolved escalated customer and employee issues professionally, protecting company reputation and strengthening customer loyalty.
District Manager
AT&T
03.2009 - 05.2013
- Led multi-store district operations overseeing X–X retail locations and XX+ employees, ensuring consistent execution of AT&T brand standards, sales strategies, and customer experience initiatives.
- Drove district performance by exceeding monthly and quarterly sales KPIs, including wireless activations, upgrades, accessories, protection plans, and AT&T fiber promotions.
- Recruited, hired, trained, and developed Store Managers and Assistant Managers, building high-performing teams and strong internal leadership pipelines.
- Analyzed sales reports, traffic trends, and performance dashboards to identify opportunities, implement corrective action plans, and maximize revenue growth.
- Coached leaders on consultative selling, customer retention, and objection handling to improve close rates and reduce churn.
- Ensured compliance with AT&T operational policies, inventory controls, cash handling procedures, and loss prevention standards across the district.
- Conducted regular store visits, audits, and performance reviews to maintain operational excellence and accountability.
- Partnered with regional leadership to execute new product launches, promotional campaigns, and operational rollouts.
- Managed district labor budgets, scheduling efficiency, and payroll controls while maintaining high employee engagement and retention.
- Resolved escalated customer concerns with professionalism, protecting brand reputation and strengthening long-term customer loyalty.
Education
High School Diploma -
Mansfield Sr High
MansfieldSkills
- 10 years of hands-on ownership and leadership in high-volume wireless retail environments
- End-to-end store operations management, including staffing, scheduling, inventory, and compliance
- Proven ability to scale operations, optimize workflows, and drive consistent store performance
- Expert in consultative selling, needs-based solutions, and value-driven customer experiences
- Consistently exceeded sales targets through strategic promotions, upselling, and bundle optimization
- Strong understanding of KPIs, sales forecasting, and performance tracking
- Built long-term customer loyalty through personalized service and post-sale follow-up strategies
- Skilled in conflict resolution, escalations, and retention recovery
- Deep knowledge of wireless plans, devices, upgrades, accessories, and service troubleshooting
- Recruited, trained, and mentored sales associates and managers to top-tier performance
- Developed onboarding programs, sales coaching systems, and accountability structures
- Led by example to build high-performance, customer-focused teams
Sales Strategy & Revenue Growth
Customer Experience & Retention
Team Building, Training & Development
Business Ownership & Financial Management
- Full P&L responsibility, budgeting, payroll, expense control, and profit optimization
- Vendor relations, contract negotiations, and carrier compliance management
- Inventory forecasting, shrink prevention, and loss control
- Extensive knowledge of wireless carriers, prepaid and postpaid models, and device lifecycles
- Experience with activations, upgrades, port-ins, trade-ins, and financing programs
- Fluent in POS systems, CRM tools, and carrier portals
- Executed local marketing initiatives, promotions, and community engagement strategies
- Leveraged digital and in-store marketing to increase foot traffic and conversions
- Strong understanding of competitive market positioning
- Ensured adherence to carrier policies, audits, and operational standards
- Data-driven decision making using reports and analytics
- Continuous improvement mindset focused on efficiency, profitability, and customer satisfaction
Wireless Industry Expertise
Marketing & Local Growth
Compliance, Reporting & Process Improvement
ACHIEVEMENTS
Member/Moderator of: Black Bitcoin Billionaires
Timeline
Owner
Boost Mobile
01.2016 - Current
District Manager
Acceptance Now
04.2013 - 01.2016
District Manager
AT&T
03.2009 - 05.2013
High School Diploma -
Mansfield Sr High