Trenton Linker

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Identified areas of improvement in current business practices and collaborated with staff to develop plans for implementation.
• Recruited, interviewed and hired qualified staff for open positions.
• Trained employees on duties, policies and procedures.
• Created schedules and monitored payroll to remain within budget.
• Supervised employees through planning, assignments, and direction.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Delegated work to staff, setting priorities and goals.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Ability to step in to any role as a CDL-A and an experienced heavy equipment operator to support and ensure my team's success.
• Monitoring and input of on-account customer invoicing.

DLM Snow Removal

• Management of second company, DLM Snow Removal, while also continuing to manage DLM Landscape Supply.
• Client management.
• Recruiting and hiring of subcontractors.
• Built routes to ensure efficiency.
• Fleet management and maintenance.
• Equipment operator, while managing snow event.
• Ability to work 50+ straight hours to manage all shifts during snow event.
• Handling of client calls to ensure the best possible customer service.
• Oversight of all 1099 and W-2 Employees during snow event.
• Review of all paperwork to ensure accuracy of hours and equipment used to bill clients and pay contractors.
• Follow up with clients to ensure customer satisfaction and improve internal processes.

• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
• Had annual sales goal of 10,000,000 sf of sod which I was on pace to break.
• Successfully achieved annual sales goal in synthetic turf with of 120,000 sf. Coming to an increase of 100,000 sf year over year since 2019.
• Achieved company growth and brand development.
• Performed sales consultations and educated clients on products and services.
• Attended trade shows for in-person engagement and network building.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Executed and created strategic sales plans to expand customer base.
• This position also required my commuting to the front range on a daily basis where I was able to network and build a large customer base in the landscape industry.
• In addition to sales I was also overseeing and negotiating driver contracts.
• Overseeing, Negotiating contracts and scheduling install crews for all sod and commercial synthetic projects.
• Project management for all commercial installs.

• Delivered rush merchandise on tight schedules to meet customer targets.
• Handled merchandise in accordance with product handling standards.
• Answered customer questions regarding shipments.
• Inspected vehicle and maintained gas, oil and water levels.
• Notified customers of delays to decrease calls to support.
• Navigated routes with relevant map programs and GPS systems.
• Operated forklifts, hand trucks and pallet jacks to load and unload vehicles.
• Running multiple loads on a daily basis to Denver working many hours to accomplish loads for the day.
• This position led me to a greater awareness of Denver and the surrounding areas.
• I had to manipulate the truck into tight areas to unload material with a donkey fork lift to commercial, residential and public work sites to name a few.

• Worked my way to a sales position after being a delivery driver for two years.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Monitored customer order process and addressed customer issues.
• Fostered relationships with customers to expand customer base and retain business.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Increased company product in the market hitting all my goals year over year.
• My last year of being with the company they had three incentive trips of which I won all three in the smallest market in the company.

• Inspected vehicle and maintained gas, oil and water levels.
• Transported and safely delivered items to prevent damage or loss.
• Made all deliveries with hand truck and delivered direct into coolers.
• Rotated all old product before bringing in new.
• Made professional deliveries to ensure customer satisfaction.
• In second season I was promoted to relife driver shortly before moving to sales.

• Starting at Von's I was a delivery driver and logistics coordinator.
• Working in this role is truly where I got my introduction to customer service.
• While working their I also had a moving business on the side trying hard to get ahead.
• I worked my way out on the floor when not making deliveries to assist customers.
• Slowly grew into a sales role while also learning how to repair furniture and install window coverings.
• I was asked to make weekly pickups in the denver area.
• At the end of my time at Von's I was more or less running the day to day operations.