Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trenton Neal

Houston

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician Trainee

Walgreens
01.2017 - 11.2018
  • Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
  • Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
  • Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Reviewed and verified customer information and insurance provider information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted with filling of over 400 prescriptions daily.

Senior Certified Pharmacy Technician

Walgreens
12.2018 - 03.2020
  • Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
  • Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
  • Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Answered patients' questions and troubleshot prescription issues.
  • Collected co-payments or full payments from customers.
  • Prepared bottle labels.
  • Restocked automated medication dispensing equipment.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Supervised 7 pharmacy technicians and coordinated day-to-day assignments.

Pharmacy Operations Manager

Walgreens
03.2020 - 01.2024
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Collaborated with store manager to maintain daily operations.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
  • Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
  • Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.

Education

Diploma -

Booker T Washington
119 E 39th St
05.2008

Skills

  • Training and Mentoring
  • Inventory Control
  • Wellness Services
  • Medication Dispensing
  • Administering Vaccinations

Timeline

Pharmacy Operations Manager

Walgreens
03.2020 - 01.2024

Senior Certified Pharmacy Technician

Walgreens
12.2018 - 03.2020

Pharmacy Technician Trainee

Walgreens
01.2017 - 11.2018

Diploma -

Booker T Washington

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