Trenton Pitts
dallas,tx
Summary
Automotive professional with solid background in preventive maintenance and minor repairs. Known for delivering efficient, reliable service and ensuring customer satisfaction. Excels in team settings, adapting to varying workloads and maintaining high-quality standards. Skilled in using diagnostic tools and adhering to safety protocols.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Lube Technician
Kwik Kar Oil And Lube
Flower Mound, TX
05.2025 - Current
- Conducted oil changes and fluid replacements, ensuring compliance with safety protocols.
- Diagnosed vehicle issues through comprehensive inspections and recommended appropriate services.
- Utilized automotive tools and equipment to perform routine maintenance on various vehicle models.
- Maintained accurate service records, contributing to improved customer service and satisfaction levels.
- Trained new technicians on best practices for lube service procedures and safety measures.
- Monitored inventory levels of oil and lubricants, facilitating timely replenishment to avoid shortages.
- Collaborated with team members to maintain a clean and organized work environment, promoting safety standards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of 13-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
Assistant Manager
Take 5 Oil Change
Dallas, TX
09.2023 - 05.2025
- Supervised daily operations to enhance service efficiency and customer satisfaction.
- Coordinated staff schedules, ensuring optimal coverage during peak hours.
- Implemented training programs for new employees to improve service quality.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Developed strategies to reduce wait times, improving overall customer experience.
- Analyzed performance metrics to identify areas for process improvement and efficiency gains.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Assistant Manager
Jonesboro Pro Lube
Jonesboro, AR
02.2016 - 08.2018
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new staff on procedures and best practices for enhanced performance.
- Implemented inventory management strategies, reducing stock discrepancies and improving accuracy.
- Analyzed service quality metrics to identify areas for process improvement and operational efficiency.
- Resolved customer complaints swiftly, ensuring a positive experience and fostering loyalty.
- Maintained compliance with safety regulations, promoting a safe working environment for all staff.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Brookland High School
Brookland, AR05.2015
Skills
- Customer service
- Dependable and responsible
- Problem-solving
- Fluid checks
- Oil changes
- Vehicle inspection
- Power tools
- Oil change expertise
- Multi-point inspection
- Battery replacements
- Flexible schedule
- Parts ordering
- Workplace safety practices
- Team player
- Maintenance and repairs
Certification
- Licensed TX State Vehicle Inspector
Timeline
Lead Lube Technician
Kwik Kar Oil And Lube
05.2025 - Current
Assistant Manager
Take 5 Oil Change
09.2023 - 05.2025
Assistant Manager
Jonesboro Pro Lube
02.2016 - 08.2018
High School Diploma -
Brookland High School