Insightful and highly motivated individual with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
Work History
On Road Supervisor
United Parcel Service, UPS
11.2023 - Current
Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
Reduced accidents and injuries by implementing effective management strategies
Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Managed labor assignments and equipment allocations and met transportation, operations and production goals.
On Road Supervisor
United Parcel Service, UPS
10.2019 - 11.2023
Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
Reduced accidents and injuries by implementing effective management strategies
Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Managed labor assignments and equipment allocations and met transportation, operations and production goals.
On Road Supervisor
United Parcel Service, UPS
04.2019 - 10.2019
Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
Reduced accidents and injuries by implementing effective management strategies
Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Managed labor assignments and equipment allocations and met transportation, operations and production goals.
Package Dispatch Supervisor
United Parcel Service, UPS
01.2019 - 04.2019
Conducted regular performance evaluations on staff members, providing constructive feedback for professional growth.
Resolved conflicts among team members professionally by using tactful mediation techniques that led to improved working relationships.
Implemented cost-saving measures that reduced operational expenses without compromising service quality or employee morale.
Reduced delivery errors with thorough package verification processes before dispatching to drivers.
Scheduled and organized delivery routes.
Maintained a safe working environment for all team members.
Full Time Local Sort Supervisor
United Parcel Service, UPS
10.2018 - 01.2019
Enhanced team productivity by providing regular training and performance feedback.
Ensured timely dispatch of shipments with efficient management of the sorting team.
Supported company initiatives by actively participating in meetings, trainings, and workshops as needed.
Reduced employee turnover rate through effective communication and motivation strategies.
Implemented process improvements, resulting in faster package handling times.
Maintained a clean, organized work environment conducive to efficient operations and worker safety.
Decreased workplace accidents, enforcing safety protocols and conducting safety meetings.
Full Service Provider
United Parcel Service, UPS
08.2018 - 10.2018
Adhered to strict safety guidelines while operating package car equipment such as hand trucks, dollies, or carts for safe transportation of items.
Reduced potential accidents through constant vigilance towards road conditions, weather changes, pedestrians, cyclists, and other drivers on the roadways.
Exceeded expectations for daily package delivery volume, consistently surpassing management-set goals without compromising safety or customer satisfaction.
Delivered exceptional customer service by addressing concerns, answering questions, and providing accurate information about package deliveries.
Demonstrated punctuality and reliability by consistently arriving at work on time and completing assigned routes within schedule constraints.
Part Time Local Sort Supervisor
United Parcel Service, UPS
06.2018 - 08.2018
Enhanced team productivity by providing regular training and performance feedback.
Maintained a clean, organized work environment conducive to efficient operations and worker safety.
Implemented process improvements, resulting in faster package handling times.
Established clear expectations for team performance while fostering a positive work culture that encouraged continuous improvement.
Supported company initiatives by actively participating in meetings, trainings, and workshops as needed.
Package Handler
United Parcel Service, UPS
03.2018 - 06.2018
Followed safety regulations to maintain safe work environment.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Reduced damage rates for packages through careful handling and adherence to safety protocols.
Operations Manager / Customer Care Management
Two Men and a Truck
08.2017 - 03.2018
Lead morning dispatch
Lead daily logistics
Main contact and decision maker for customer claims, issues, and complaints
Employee corrective action and termination.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Distribution Manager
Terraboost Media LLC
03.2015 - 07.2017
Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
Optimized distribution processes by implementing efficient inventory management systems.
Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
Bartender / Security / Bar back / Host
Jimmy’s Bar and Grill
07.2013 - 03.2015
Supervised customers during cocktail hours to ensure the safety of every customer
This includes appropriate removal of individuals who break the rules of the restaurant
Served customers food and drinks at their request
Checked identification at the door during cocktail hours to only allow customers of legal age and with appropriate identification to enter the restaurant
Assisted stocking the bar with beverages and glassware
During dinner hours, greeted customers with a smile and guided them to their table of request
Also assisted the owner with upgrading and renovating the restaurant for improvement.
Customer Service / Cashier / Stocker
Staples
05.2012 - 06.2013
Provided excellent customer service by making sure each customer felt valued, locating items throughout the store, and assisting knowledge and advice in product selection
Operated cash registers while assisting customers with final purchases, questions and concerns
Unloaded products off the delivery trucks and stocked the products in the appropriate store placement
Changed prices of products and store layout upon company request.
Material Handler / Assistant Saw Operator
Days Distribution
06.2010 - 09.2010
Loaded and unloaded trucks with forklift
Pulled and staged specific customer orders
Miscellaneous duties such as organizing and cleaning the warehouses.
Education
Bachelor of Arts - Psychology
North Central College
06.2014
Skills
Proficient with Microsoft programs – teams, excel, word, adobe, etc