Open To Work
Trenton Rowland
Spartanburg,SC
Summary
Experienced HVAC Technician with a strong foundation in customer relationship management and effective communication. Known for resolving complex issues swiftly and efficiently while maintaining high standards of quality and safety. Highly adaptable in collaborative situations.
Overview
10
10
years of professional experience
Work History
HVAC Technician
Dipple
Greenville, South Carolina
01.2021 - Current
- Diagnosed issues in heating and cooling systems effectively and efficiently.
- Maintained and repaired HVAC equipment to ensure optimal performance.
- Addressed customer inquiries and provided tailored solutions for HVAC needs, enhancing customer satisfaction.
- Collaborated with team members to complete complex installations on schedule.
- Conducted routine inspections to identify potential problems before they escalated.
- Utilized diagnostic tools to troubleshoot HVAC system malfunctions accurately.
- Educated clients on proper system maintenance and energy-saving practices.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Documented all repair work performed on HVAC units according to company standards.
- Checked pressure readings on gauges connected to the system in order to diagnose any malfunctions.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Performed routine checks on various components of the system such as contactors, relays and solenoids.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Joined sheet metal components to create ductwork sections with rivets or screws.
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
- Attended seminars and workshops related to advances in HVAC technology for professional development purposes.
- Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
- Diagnosed and repaired faults in HVAC systems, including refrigerant leaks, electrical issues, and mechanical failures.
- Provided technical support and guidance to clients on the operation and maintenance of their HVAC systems.
- Collaborated with sales teams to provide technical expertise and support for HVAC product sales.
- Trained junior technicians on HVAC repair and maintenance techniques, tools, and safety practices.
- Reviewed work orders and discussed with supervisors.
- Monitored repairs, labor time, and parts usage to ensure accurate billing and service accountability.
Quality Liaison
BMW
Greenville, South Carolina
02.2019 - 01.2021
- Collaborated with cross-functional teams to enhance quality assurance processes.
- Conducted regular audits to ensure compliance with industry standards and regulations.
- Facilitated communication between manufacturing and engineering teams regarding quality issues.
- Reviewed production processes to identify inefficiencies and recommend corrective actions.
- Maintained documentation of quality inspections and compliance reports for regulatory purposes.
- Monitored production processes to ensure adherence to defined protocols and standards of excellence.
- Demonstrated expertise in assessing quality assurance processes and procedures.
- Maintained records pertaining to nonconforming materials, corrective actions taken.
- Conducted internal audits of production facilities to ensure compliance with applicable regulations.
- Identified opportunities for continuous improvement within the Quality Assurance Department.
- Inspected products for quality standards and specifications compliance.
- Documented inspection results and identified non-conformance issues.
- Trained new staff on quality control procedures and best practices.
- Reported findings to management to facilitate continuous improvement efforts.
- Maintained organized records of inspections and corrective actions taken.
- Verified that products meet required safety standards before being shipped out.
- Inspected finished products for defects, such as scratches, dents, chips or other blemishes.
- Participated in training sessions designed to improve understanding of Quality Control principles and methods.
- Provided feedback regarding process improvements based on inspection results and identified areas for improvement in manufacturing procedures.
- Performed quality checks on incoming shipments of raw materials to ensure accuracy and completeness.
- Developed systems for tracking defect trends over time so that any recurring problems could be addressed quickly.
- Reviewed production orders for conformance with customer specifications, ensuring that all parts met the requirements prior to shipment.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Labelled materials according to quality grade and acceptance status for accurate identification.
- Repaired malfunctions, reassembled items, and performed final tests.
- Matched arriving materials with purchase orders and submitted discrepancy forms.
- Recommended essential corrective actions based on test results.
Cable Installation Technician
Prince Telecom
Greenville, South Carolina
07.2018 - 11.2019
- Installed, maintained, and repaired residential and commercial cable systems.
- Assisted customers with service inquiries and troubleshooting technical issues.
- Collaborated with team members to complete installation projects efficiently.
- Utilized specialized tools and equipment for cable installation tasks.
- Conducted site surveys to determine optimal cable routing and installation points.
- Ensured compliance with safety protocols during all installation activities.
- Documented completed work and customer interactions in company systems.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Assisted customers with technical support for cable connections and TV programming.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Participated in team meetings to discuss project progress and upcoming tasks.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Repaired damaged cables caused by weather conditions or improper handling.
- Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
- Tested newly installed cables using specialized testing devices like tone generators or multimeters.
- Configured IP addresses on routers or modems according to customer requirements.
- Offered education and resources to streamline customer product adoption and use.
- Promoted additional services and products to increase sales.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Prepared detailed reports on completed projects for management review.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Coordinated with utility companies to identify and mark underground utility lines before digging.
- Ensured compliance with local, state, and federal regulations and safety standards.
- Spliced and terminated coaxial and fiber optic cables according to industry standards.
- Configured and installed routers, modems, and other networking equipment for customers.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Completed line work at heights using bucket trucks and underground using access points.
- Pulled lines to proper tension for safety and durability of installation work.
Machine Operator
IWG High Performance Conductors
Inman, South Carolina
08.2017 - 07.2018
- Operated machinery to ensure efficient production processes in a manufacturing environment.
- Monitored equipment performance and performed routine maintenance to prevent breakdowns.
- Collaborated with team members to troubleshoot operational issues and implement solutions.
- Followed safety protocols and maintained a clean work area to ensure compliance standards.
- Loaded and unloaded materials, ensuring proper handling techniques were utilized.
- Maintained accurate records of production metrics and equipment status for management review to support decision-making.
- Participated in continuous improvement initiatives to enhance operational efficiency and workflow.
- Communicated with supervisors about any changes that need to be made during production runs.
- Performed regular preventive maintenance checks on all machinery including cleaning of machine parts.
- Loaded materials into machines ensuring proper positioning of material in relation to the tooling used.
- Monitored machine operations to detect malfunctions or out-of-tolerance machining and adjusted machine controls.
- Performed minor maintenance such as lubricating moving parts on machinery.
- Adjusted machine feed and speed, changed cutters, blades, saws and other attachments as necessary.
- Verified conformance of finished products to specifications using various gauges such as micrometers, calipers and depth gages.
- Set up and operate production machines to perform tasks such as cutting, forming, punching, drilling and assembly.
- Identified defective parts from the production line by conducting visual inspections during operation of equipment.
- Troubleshoot malfunctions involving electrical systems, pneumatic systems, hydraulic systems or mechanical systems related to production machines.
- Repaired worn tools or replaced them when necessary.
- Ordered replacement parts when needed for maintaining equipment in good working condition.
- Verified production orders prior to starting set-up.
- Ensured timely delivery of customer orders, contributing to overall customer satisfaction and retention.
- Removed broken or jammed pieces from machinery.
- Removed and replaced worn machine accessories to keep products within desired tolerances.
- Checked raw material levels to maintain adequate stock for upcoming work.
- Loaded and set up equipment for daily machine operation.
- Fitted and aligned component parts in sequence and specific location in bond fixture.
- Operated manual machinery by turning handwheels and opening or closing valves.
Receiving Associate
Walmart Distribution
Shelby, North Carolina
08.2016 - 05.2017
- Received and inspected incoming shipments for accuracy and quality.
- Organized merchandise in designated storage areas for efficient access.
- Collaborated with team members to ensure timely loading and unloading of trucks.
- Maintained accurate records of inventory levels and shipment details.
- Trained new associates on receiving procedures and safety protocols to ensure compliance and operational efficiency.
- Conducted regular safety checks on equipment to ensure operational readiness.
- Communicated effectively with management regarding stock discrepancies or issues.
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Unloaded trucks manually or using a hand truck or dolly when necessary.
- Organized backroom storage areas by item type in order to maximize space utilization.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Assisted in cycle counts as required for maintaining accurate inventory levels.
- Maintained records of all incoming products, including quantity received and location in warehouse.
- Utilized RF scanners to accurately track movement of merchandise within facility.
- Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
- Ensured compliance with safety regulations while working in the receiving area.
- Conducted regular inventory audits to prevent stock discrepancies.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Obtained required documentation to process shipments and support movement.
- Prepared packages for shipping and determined most economical shipping methods.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Compared and verified identifying information of outgoing shipments.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Collaborated with team members to improve efficiency of receiving processes, enhancing workflow in the warehouse.
- Reported any damaged products or missing items to supervisor immediately upon discovery.
Education
High School Diploma -
Polk County High School
Columbus05-2015
Skills
- System diagnostics
- Quality assurance
- Customer relationship management
- Training and mentorship
- Cross-functional collaboration
- Excellent problem solver
- Adaptability
- Effective communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteSalary Range
$65000/yr - $200000/yrTimeline
HVAC Technician
Dipple
01.2021 - Current
Quality Liaison
BMW
02.2019 - 01.2021
Cable Installation Technician
Prince Telecom
07.2018 - 11.2019
Machine Operator
IWG High Performance Conductors
08.2017 - 07.2018
Receiving Associate
Walmart Distribution
08.2016 - 05.2017
High School Diploma -
Polk County High School