Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Trenton Sartor

Winter Springs,FL

Summary

Meticulous and organized Technical Supervisor with strong ability in customer service. The ability to quickly assess a problem, identify obstacles and come up with the most productive resolution. Corresponds with various teams to meet company goals and push productivity.

Overview

9
9
years of professional experience

Work History

Level 4 Advice & Escalations | Customer Advocate

CenturyLink | Quantum Fiber
Apopka, FL
02.2020 - 03.2025
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Produced data reports on enacted repairs and replacements for budgeting concerns.
  • Communicated with ticket submitters to provide updates on in-process repairs and restoration timeframes.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Documented repair processes and helped streamline procedures for future technical support actions.

Saw Operator Supervisor

Perfection Architectural Systems, LLC
Orlando, FL
10.2017 - 02.2020
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Repaired and performed preventative maintenance on company machines to promote ease-of-use and overall efficiency.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Recognized for exceptional shift performance.
  • Assigned 6 employees to specific duties to best meet needs of warehouse.
  • Reviewed inventory, tracked trends and reported on activities to senior management for use in key decision making.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.

Warehouse Associate

Arthur's Catering
Altamonte Springs, FL
09.2016 - 10.2017
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Loaded trucks for outbound orders and unloaded trucks for returned inventory.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Filed requisitions for out of stock items and supplies

Education

High School Diploma -

Winter Springs High School
Winter Springs, FL
05.2012

Skills

  • Issue Diagnosis and Resolution
  • Verbal and Written Communication
  • Help Desk Assistance
  • Attention to Detail
  • Performance Analysis
  • Work Delegation
  • Supervision
  • Time Management
  • Team Player

Education and Training

other

Timeline

Level 4 Advice & Escalations | Customer Advocate

CenturyLink | Quantum Fiber
02.2020 - 03.2025

Saw Operator Supervisor

Perfection Architectural Systems, LLC
10.2017 - 02.2020

Warehouse Associate

Arthur's Catering
09.2016 - 10.2017

High School Diploma -

Winter Springs High School

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Trenton Sartor