Trenton Stinnett
Fort Gibson
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Hardworking professional committed to providing outstanding customer service and assistance to contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Bowden Termite & Pest Control
02.2020 - 09.2025
- Oversaw inventory activities by ordering, stocking, and shipment receiving.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Interceded between employees during arguments and diffused tense situations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews, and implemented project management techniques to overcome obstacles and increase team productivity.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database and executive staff.
- Resolved financial discrepancies and customer billing issues with timely attention.
Service Technician
Bowden Termite & Pest Control
02.2019 - 02.2020
- Inspected commercial and residential buildings and structures for pest issues.
- Complied with safety guidelines and regulations with during pest control processes.
- Applied pesticides, physical baits, glue boards, and traps to inside and outside of structures utilizing company protocols.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
Education
No Degree - Mathematics
Connors State College
Warner, OKHigh School Diploma -
Oktaha High School
Oktaha, OK05-2018
Skills
- Bookkeeping
- Customer service
- Staff hiring, training
- Organizational skills
- Report writing
- Inventory control, workflow optimization
- Technical support
- Scheduling coordination
- Employee supervision
- Facility management
- Conflict management
- Business administration
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of scheduled services
- Supervised team of 8 staff members.
- Advanced from Service technician to Office Manager within 2 years for excelling at all related expectations.
- Implemented new, interactive scheduling system to monitor, gauge, and project staffing needs.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Commercial Applicators License
- Google IT Support
Timeline
Office Manager
Bowden Termite & Pest Control
02.2020 - 09.2025
Service Technician
Bowden Termite & Pest Control
02.2019 - 02.2020
No Degree - Mathematics
Connors State College
High School Diploma -
Oktaha High School
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