Summary
Overview
Work History
Education
Skills
Timeline
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Trenton Swope

Salt Lake City,UT

Summary

Experienced professional in legal compliance and operational efficiency, skilled in developing training programs and improving intake processes. Proven ability to manage executive-level inquiries and collaborate with Legal, Engineering, IT, Security, and Customer Service teams.

Overview

14
14
years of professional experience

Work History

Privacy Specialist

Netflix
06.2021 - Current
  • Triaged, investigated, and responded to global privacy requests, demonstrating a deep understanding of complex legal requirements and ensuring organizational compliance with international privacy laws
  • Collaborated directly with legal teams to anticipate and respond to complex privacy requests, providing strategic advice and mitigating risks associated with regulatory compliance.
  • Strategized and developed training materials for outsourcing consumer privacy requests, ensuring external partners were well-versed in compliance with GDPR, CPPA, and other regional regulations.

Corporate Escalations Specialist

Netflix
10.2019 - 06.2021
  • Collaborated with Legal, Engineering, IT, Security, and Customer service teams to provide detailed documentation for litigations and law enforcement investigations.
  • Developed new privacy request intake processes which resulted in a 260% increase in efficiency saving Netflix over $500,000 annually.
  • Collaborated with privacy attorneys to create standardized response templates for high-volume privacy requests.
  • Received, investigated, and processed various requests directly from the CEO, ensuring timely and accurate responses to high-priority inquiries and strategic initiatives.

Technical Escalations Manager

NetflixCS
12.2018 - 10.2019
  • Developed a reporting system to identify trending issues that resulted in a 40% increase in SLA for research tickets.
  • Delivered weekly and quarterly reports on site performance to internal and external stakeholders.
  • Provided coaching that developed agents to be more efficient, as well as raised their

Customer Service Representative

NetflixCS
04.2016 - 12.2018
  • Identified inefficiencies with new hires transitioning from training, and developed a course to ease the transition, resulting in a 2 percent customer satisfaction rating for new hires.
  • Provided coaching that developed agents to be more efficient, as well as raised their customer satisfaction rate, and improved the department's retention rate by 80 percent.
  • Developed a site-wide Payment Card Industry compliance checklist which eliminated PCI infractions while in effect.

Senior Line Medic

United States Army
07.2010 - 04.2016
  • Revised and oversight of Combat First Aid class resulting in a 13 percent increase in pass rate saving the Army $34,000 monthly.
  • Developed and instructed a nutrition class for 380 personnel providing helpful tools to manage body fat resulting in a 50 percent increase in unit deployable service members.
  • Managed the health care of 168 personnel by delegating duties to 8 other health care specialists which ensured all personnel were health and fit for duty.
  • Conducted weekly counselings and trainings for junior soldiers, raising their scope of practice and military knowledge.
  • Maintained HIPPA compliance in austere environments resulting in no compromises in patient information.

Education

Bachelor of Science - Marketing

American Military University
Charles Town, WV
10.2021

Skills

  • Leadership
  • Documentation
  • Critical thinking
  • Adaptability
  • Tools Admin
  • Delegation

Timeline

Privacy Specialist

Netflix
06.2021 - Current

Corporate Escalations Specialist

Netflix
10.2019 - 06.2021

Technical Escalations Manager

NetflixCS
12.2018 - 10.2019

Customer Service Representative

NetflixCS
04.2016 - 12.2018

Senior Line Medic

United States Army
07.2010 - 04.2016

Bachelor of Science - Marketing

American Military University

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