Summary
Overview
Work History
Education
Skills
Timeline
Manager

Toni Sams

Macomb,IL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

29
29
years of professional experience

Work History

Manager

Cleaning Brigade
02.2006 - 06.2018
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Medical Records Clerk

Good Samaritan Nursing Home
03.1989 - 01.2005
  • Maintained patient confidence by keeping patient records information confidential.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Maintained patient records in compliance with security regulations.
  • Uploaded physician progress notes, history and physicals into electronic medical records.

LPN Charge Nurse

Hillcrest Hospital
09.1996 - 03.1998
  • Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
  • Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
  • Assembled and used equipment such as catheters, tracheotomy tubes or oxygen suppliers to effectively manage patient care.
  • Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
  • Promoted patient independence by teaching self-care skills and explaining conditions and medications.
  • Updated patient medical records with services provided, health conditions and response to treatments using [Software].
  • Conducted [Number] patient assessments per [Timeframe] to obtain patient health history, pain levels, allergies and vital signs.
  • Developed individual care plans to meet patient needs and achieve treatment goals.
  • Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising [Job title].
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Reviewed patient history to verify conditions and current medications.
  • Evaluated patient histories, complaints and current symptoms.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.

Education

Master of Science - Human Services

Walden University
Minneapolis, MN
06.2017

Bachelor of Science - Human Services

Columbia College
Columbia, MO
05.2014

Certificate - Medical Records

Midwest Technical Institute - East Peoria
East Peoria, IL
09.1989

Associate of Science - Nursing

Carl Sandburg College
Galesburg, IL
05.1987

Skills

  • Managing Terminations
  • Issue and Conflict Resolution
  • Scheduling and Coordinating
  • Employee Coaching and Motivation
  • Strategic Planning
  • Staff Management
  • Managed Care
  • Managing Appointments
  • Job Assignments

Timeline

Manager

Cleaning Brigade
02.2006 - 06.2018

LPN Charge Nurse

Hillcrest Hospital
09.1996 - 03.1998

Medical Records Clerk

Good Samaritan Nursing Home
03.1989 - 01.2005

Master of Science - Human Services

Walden University

Bachelor of Science - Human Services

Columbia College

Certificate - Medical Records

Midwest Technical Institute - East Peoria

Associate of Science - Nursing

Carl Sandburg College

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Toni Sams