Trenton Tigner
Newark,USA
Summary
IT/File Transmission Specialist with 8+ years of experience Skilled in reorganizing file transmission software to improve efficiency and customer satisfaction. Strong problem-solving and communication skills with a keen attention to detail. Adept at collaborating with cross-functional teams to implement changes and updates. Committed to delivering high-quality results that meet customer needs and expectations.
Overview
9
9
years of professional experience
Work History
IT/File Transmission Specialist
Park National Bank
01.2017 - Current
- Updated or managed procedures to unified templates
- Unified backup process for offsite storage and data retention
- Worked with customers to facilitate automatically sending and receiving files
- Vendor Management and coordination
- Coordinate and manage installation, configuration, and maintenance of computer systems in multiple server room locations to ensure reliable and efficient operation.
- Develop and implement comprehensive training program for computer operations staff to ensure their proficiency in maintaining and troubleshooting computer systems in multiple server room locations.
Multi-channel Sales Associate/Customer Service
BESTBUY
09.2015 - 01.2017
- Coordinated with installers and customers to schedule installations
- First contact for all incoming store calls and responsible for finding solutions and resolving issues
- Act as product expert and guide customers in making informed purchasing decisions across multiple channels, including in-store, online, and phone, to ensure seamless and personalized shopping experience.
Maintenance
MORGAN MANAGEMENT
11.2014 - 09.2015
- Monitored property for issues and documented resolutions
- Coordinate and oversee implementation of preventive maintenance programs to ensure the efficiency and longevity of the company's properties.
Education
No Degree - Netwroking
C-Tec
Newark, Ohio11.2016
High School Diploma -
Heath High School
Heath, Ohio06.2013
Skills
- File Transmission
- Problem-solving
- Communication
- Network Setup
- Procedures Documentation
- Information Technology
- Communication Skills
- Customer Service
- Troubleshooting
- Microsoft suite
- Microsoft Windows
Timeline
IT/File Transmission Specialist
Park National Bank
01.2017 - Current
Multi-channel Sales Associate/Customer Service
BESTBUY
09.2015 - 01.2017
Maintenance
MORGAN MANAGEMENT
11.2014 - 09.2015
No Degree - Netwroking
C-Tec
High School Diploma -
Heath High School
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