Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Work Preference
Timeline
Generic
Trenton William Thomas

Trenton William Thomas

San Diego,CA

Summary

Professional software technician with strong focus on delivering high-quality results. Skilled in troubleshooting, system maintenance, and software installation. Valued team player known for adaptability and effective collaboration. Proficient in various programming languages and well-versed in hardware and software integration.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Computer&Software Technician

Free Lance
01.2023 - Current
  • I Built and repaired custom desktop PCs for clients
  • Set up and Troubleshooted Printers
  • Developed and implemented preventive maintenance procedures.
  • Delivered basic IT training to non-technical users
  • Actively participated in professional development opportunities such as workshops, webinars, and industry conferences to stay up-to-date on emerging trends in software technology.
  • Optimized software performance through regular maintenance activities such as patch installations and system upgrades.
  • Improved software performance by identifying and resolving technical issues in a timely manner.
  • Implemented effective backup strategies, safeguarding critical data from loss or corruption.

Team Member

Target
03.2025 - Current
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Assisted with inventory counts and stocking of merchandise.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Lifeguard

Mission Valley YMCA
04.2022 - 02.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.
  • Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
  • Ensured swimmer safety by vigilantly monitoring pool activities and enforcing rules.
  • Collaborated with other lifeguards to maintain a clean and safe facility for all patrons.

Education

No Degree - Cybersecurity

Calbright College
1102 Q St Suite 4800, Sacramento, CA 95811
05-2027

High School Diploma -

Penn Foster
3133 W Frye Rd Suite 215, Chandler, AZ 85226
04-2024

Skills

  • Exceptional Verbal & Written Communication

  • Customer Service & Client Relations

  • Conflict Resolution & Emotional Patience

  • Ethical Conduct & Professional Integrity

  • Team Collaboration & Interpersonal Skills

  • Critical Thinking & Problem Solving

  • Time Management & Task Prioritization

  • Adaptability in Fast-Paced Environments

  • Advanced Technical Skills:

  • Operating Systems: Windows, Basic Linux

  • Software Installation & Configuration

  • Troubleshooting Hardware & Software Issues

  • Microsoft Office Suite (Word, Excel, Outlook)

  • Basic Networking Concepts (IP, DHCP, DNS)

  • Remote Support Tools (TeamViewer, AnyDesk)

  • Cybersecurity Fundamentals (Firewalls, Password Management)

  • Ticketing Systems & Help Desk Software (Zendesk)

  • Command Line Basics (Windows CMD, Linux Terminal)

  • Data Backup & Recovery Procedures

  • System troubleshooting

  • Hardware installation

  • API integration

  • Network administration

  • Cybersecurity practices

  • Performance optimization

  • Operating systems

  • User interface design

Accomplishments

  • Comptia A
  • Supervised team of [Number] staff members.

Certification

  • Licensed Comptia A+ - 1/18/2025
  • Certified Computer Technician Experience

Languages

English
Native or Bilingual
Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balance

Timeline

Team Member

Target
03.2025 - Current

Computer&Software Technician

Free Lance
01.2023 - Current

Lifeguard

Mission Valley YMCA
04.2022 - 02.2023

No Degree - Cybersecurity

Calbright College

High School Diploma -

Penn Foster

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