Trenyce Frederick
Covington,GA
Summary
Competent team player with clerical and clinical skills, looking for a Medical Assistant position in a busy, growing medical facility. Offering a strong ability to multitask efficiently in fast-pace environments while displaying professionalism and empathy. Skills Include: Patient Triage Vital Signs & EKG’s Lab Testing - Specimen Collection Injections & Phlebotomy EHR’s and Systems Administrations Medical Records Management Privacy & Confidentiality Clinical safety regulations and standards Infection Control / Sterilization Medication Administration Bandaging & Suture Removal Appointment Scheduling Medical Supplies Preparation Therapeutic Communication Patient & Family Education Insurance Verification Patient interactions & Assessment Phone Etiquette Medical Billing & Coding Critical Thinking Filing - Data Entry & Charting Conflict Resolution Inventory & Stock Management Interpersonal Abilities
Overview
4
4
years of professional experience
Work History
Medical Assistant and Receptionist
Georgia Family Care
06.2022 - Current
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Cashier
Home Depot
02.2022 - Current
- Play a critical customer service role by providing customers with fast, friendly, accurate and safe service
- Process checkout and/or return transactions efficiently
- Proactively seek product/project knowledge to provide customers with information
- Adhere to all policies and procedures and ensure performance is up to the company’s standards
- Able to deescalate customer’s grievances while exhibiting empathy and professionalism.
Customer Service Representative
Amazon
01.2020 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Education
Medical Assistant Diploma - undefined
Altierus career college
Norcross, GAHIPAA Certificate - undefined
Altierus Career College
Norcross, GAOSHA Certificate CareerSafe, Online CPR / BLS Certification American Heart Association - undefined
Diploma - Education
Newton High School
Covington 06.2021
Skills
- Reading Comprehension
- Inpatient Care
- Clerical Support
- Patient Relations
- BLS Certified
- Tracking Systems
- Bookkeeping Support
- HIPAA Guidelines
- Schedule Dissemination
- Call Transfers
- CPR Certified
- Scheduling Tests and Procedures
- Petty Cash Management
- Checking Patient Details
- Critical Thinking
- Typing and Filing
- Front Desk Operations
- Referral Tracking
- Patient Referral
- Medical Records Verification
- Medical Assistance
Timeline
Medical Assistant and Receptionist
Georgia Family Care
06.2022 - Current
Cashier
Home Depot
02.2022 - Current
Customer Service Representative
Amazon
01.2020 - 12.2021
Medical Assistant Diploma - undefined
Altierus career college
HIPAA Certificate - undefined
Altierus Career College
OSHA Certificate CareerSafe, Online CPR / BLS Certification American Heart Association - undefined
Diploma - Education
Newton High School
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