Gaming
Justin Trenz
Orlando,FL
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Centra Health - Lynchburg, VA
Lynchburg , VA
2024.01 - Current
- Secured patient information in compliance with HIPAA privacy rule standards to protect patient's privacy and maintain confidentiality of sensitive patient information during all interactions.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Parks Services Lead
Universal Orlando
2019.10 - Current
- Completes opening and closing checklists for operational readiness and safety.
- Communicates performance, behavior standards, and expectations. Monitors performance of team members to ensure policies and procedures of the department are followed.
- Provides work direction to team members including but not limited to scheduled break and lunch periods. Conducts daily shift meetings and safety spot talks.
- Understands and actively participates in Environmental, Health & Safety responsibilities.
Wardrobe Team Captain
Universal Orlando
Orlando , FL
2019.10 - 2023.07
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Monitored individual performances regularly, identifying areas for improvement while recognizing exemplary contributions from team members.
- Boosted team member morale by creating incentive programs that fostered a positive work environment.
- Invested time to build and strengthen relationships with team members by encouraging individual goals and mentoring team members as they work to achieve their goals.
- Cultivated an inclusive company environment by fostering collaboration among team members and recognizing individual achievements.
- Oversaw day-to-day activities of team members in assigned areas, ensuring company policies and procedures are being followed
- Maintained team flexibility and embraced change to adapt withing an ever-changing theme park environment
- Conducted regular reviews of team member performances and identified areas for improvement and recognizing team member accomplishments.
Utility Worker
Walt Disney World Company
2021.05 - 2022.05
- Collected and disposed of trash and debris.
- Safely and effectively handled wide range of cleaning products and solutions.
- Hosed down on-stage areas after park close each night. Ensure all trash and debris cleared from drains and walkways.
- Operate T-20 Scrubber machine on ride tracks according to cleaning policies and procedures.
- Operate pressure washing machinery for attractions, on-stage areas, Food and Beverage locations, and special request locations.
Service Crew Member
Gringos Locos
2017.07 - 2018.03
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Took orders, prepared meals, and collected payments.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
Supervisor
Starbucks
Lynchburg , VA
2023.07 - 2024.01
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals, and enforced rules and regulations outlined in company manual.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Master of Arts - Business Management
Liberty University
Lynchburg, VA2027
Bachelor of Science - Paralegal Studies
Liberty University
Lynchburg, VA07.2014
Associate of Arts - Health Science
American Public University System
Charles Town, WV 2024.05 - Current
Skills
- Complex Problem-Solving
- Style Guides
- Time Management
- Customer Satisfaction
- Excellent People Skills
- Personnel Leadership
- Organizational Policies
- Customer Service and Assistance
- Operational Improvements
- Interpersonal Communication Skills
- Corporate Policies and Procedures
- Professional Development
Independant Journalism
Research, write, publish articles and short papers on current events and affairs.
Author
Write and publish written works including children's books, fiction, and non-fiction books
Additional Information
- Board Member for 26Health Orlando (2022 - 2023)
- Founder of Renatus Corp, 501c3 nonprofit (2017 - 2020)
- Legal Assistant for Light To The World, 501c3 nonprofit (2015-2016)
Interests
Art
Writing
Certification
- Basic Life Support, American Heart Association - 2024-2026
- Pediatric-Adult AED/CPR/First Aid, American Heart Association - 2024-2026
- Stroke Scale Certification, National Institute of Health Stroke Scale - 2024-2026
Volunteer Work
Board Member (2022-Present) - 26Health Orlando
Timeline
Associate of Arts - Health Science
American Public University System
2024.05 - Current
Patient Access Representative
Centra Health - Lynchburg, VA
2024.01 - Current
Supervisor
Starbucks
2023.07 - 2024.01
Utility Worker
Walt Disney World Company
2021.05 - 2022.05
Parks Services Lead
Universal Orlando
2019.10 - Current
Wardrobe Team Captain
Universal Orlando
2019.10 - 2023.07
Service Crew Member
Gringos Locos
2017.07 - 2018.03
Master of Arts - Business Management
Liberty University
Bachelor of Science - Paralegal Studies
Liberty University
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