Summary
Overview
Work History
Education
Skills
Certification
ServSafe Food Protection Manager Certification
Timeline
Generic

Treona Prezzy

307 Todder Trail ,SC

Summary

Dynamic Assistant Restaurant Manager with a proven track record at Cracker Barrel Old Country Store, excelling in employee training and customer service. Enhanced team efficiency through effective scheduling and communication, while ensuring food safety compliance. Recognized for boosting staff morale and retention, fostering a collaborative and high-performing work environment.

Developed strong leadership and operational skills in fast-paced restaurant setting. Excel in team management and customer service, ensuring high standards and smooth operations. Seeking to transition into new field, leveraging these transferable skills to drive success in different environment.

Positive, reliable, and energetic individual with knack for creating welcoming atmosphere and ensuring smooth operations. Possesses solid understanding of inventory management and customer service, complemented by skills in team coordination and conflict resolution. Dedicated to enhancing guest experiences and maximizing operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

Cracker Barrel Old Country Store Inc
02.2024 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
  • Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.

Employee Training Coordinator and Shift Leader

Cracker Barrel Old County Store
02.2023 - 02.2024
  • Strengthened teamwork among staff members by effectively communicating responsibilities during busy shifts.
  • Improved restaurant efficiency by maintaining clean and organized workstations throughout shifts.
  • Boosted team morale and efficiency by facilitating smooth communication between kitchen and front-of-house staff.
  • Enhanced employee retention rates through mentorship initiatives aimed at fostering personal growth within the restaurant industry.
  • Trained new staff on restaurant policies and customer service best practices, elevating overall service quality.
  • Assisted in planning and executing special events, providing guests with memorable dining experiences.

Togo Specialist

Cracker Barrel Old County Store
10.2021 - 02.2023
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Reduced wait times for customers, prioritizing timely food preparation and packaging.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.

Education

Associate of Arts - Early Childhood Education

The University of South Carolina-Sumter
Sumter, SC
12-2021

High School Diploma -

Lake Marion High School And Technology Center
Santee, SC
06-2019

Skills

  • Shift management
  • Employee scheduling
  • Food safety compliance
  • Staff training and development
  • Opening and closing procedures
  • Scheduling and labor control
  • Employee retention
  • Customer service
  • Problem-solving
  • Team leadership
  • Coaching and mentoring
  • Training and onboarding
  • Kitchen staff coordination

Certification

  • Serv Safe Food Protection Manager Certification , Cracker Barrel Old Country Store - Feb 2024-Current

ServSafe Food Protection Manager Certification

  • This certification gives me the opportunity to serve quality foods safely and to oversee the restaurant staff to ensure that they are serving quality foods safely.
  • Demonstrates a commitment to food safety, enhances credibility, ensures compliance with regulations, and reduces the risk of foodborne illnesses.

Timeline

Assistant Restaurant Manager

Cracker Barrel Old Country Store Inc
02.2024 - Current

Employee Training Coordinator and Shift Leader

Cracker Barrel Old County Store
02.2023 - 02.2024

Togo Specialist

Cracker Barrel Old County Store
10.2021 - 02.2023

Associate of Arts - Early Childhood Education

The University of South Carolina-Sumter

High School Diploma -

Lake Marion High School And Technology Center

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