Treoun Walker
Laguna Niguel,United States
Summary
Innovative Marketing leader with 8+ years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement. Detail-oriented, attentive and decisive leader.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Digital Content Marketing Manager
Hyundai Capital America
01.2016 - Current
- Managing Hyundai Capital America corporate website and consumer sites for both Hyundai, Genesis, and Kia Finance Brands
- Responsible for overall web site improvements with regards to functionality/features, traffic, stability, UI/UX and performance tracking
- Approved, reviewed and edited content flowing to website.
- Managed content distribution to online channels and social media platforms.
- Conducted regular content audits to identify gaps and redundancies of content.
- Used content management system to analyze user engagement and website traffic metrics.
- Increased customer engagement through social media.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives.
- Managed team engaged in ongoing product optimization, account management and ad placement.
- Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
- 6.1 billion payments through websites increased by 6%
- Managed over 100 website enhancements yearly
- Approved, reviewed and edited content flowing to website
- Maintained content marketing calendar to schedule creation and delivery deadlines
- Utilized analytics and site metrics to determine areas of improvement
- Directed content of website by gathering information and integrating data from other departments
- Collaborated with marketing and design teams to develop and plan site content, layout, and style
- Edited and sourced images and videos using Adobe Experience Manager
- Monitored trends in digital marketing landscape and adjusted strategies accordingly
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Collaborated with marketing and design teams to develop and plan site content, layout, and style.
- Drove cross-functional collaboration with focus on quality service delivery.
Ariba, Systems Admin
Hyundai Capital America
07.2015 - 07.2016
- Act as system administrator and primary business support person for P2P system
- Maintain user roles and permissions
- Configure and maintain upstream and downstream business rules
- Perform certain import and export of file loads
- Perform ad hoc re-routing of approvals for contracts, requisitions, and IR's
- Generate reports for end users and for SOX reporting
- Perform monthly SOX reports and semi-annual user certifications
- Maintain custom catalogs and assist with enabling punch-out vendors
- Train end users
- Provide first tier support for end user troubleshooting
- Troubleshooting problems with Atlas Help Desk and P2P Technical Support
- Supports contract workspace creation, contract terms, requisition processing, purchase order issuance, goods receipts, invoice reconciliation and reporting
- Assist with supplier enablement
- Ensure that company policies are properly applied to contract execution and purchase transactions
- Create and manage information related to users, vendors, catalogs, items, pricing, and contracts
- Manage assigned spend categories as needed
- Established network specifications and analyzed workflow, access, information and security requirements
- Managed onboarding and offboarding of employees
- Completed reports detailing network and systems performance and downtime issues
- Adopted cost-effective, useful solutions to implement into current systems
- Served as subject matter expert on proposed technology purchases
- Documented and maintained technical specifications for SAP applications
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
- Trained and mentored junior staff on SAP system operations and functionality
- Worked with users to determine areas of technology in need of improved usability.
Desktop Support Technician
Hyundai AutoEver America
08.2013 - 07.2015
- Manage senior level desktop and network Information Technology support for Hyundai Capital America with exceptional level of Service Level Agreement metrics met or exceeded every quarter
- Manage Hyundai Capital America headquarters asset inventory and generate weekly reports
- Improved inventory reporting efficiency by identifying redundant processes that was eliminated
- Manage and maintain system images for Hyundai Capital America Information Technology assets
- Created more effective and efficient images for use by technicians by adding software components and configuration that decreased time of system deployment.
- Managed over 50 customer tickets per day
- Purchased, setup and installed new computers
- Worked with various systems, software and peripherals and various types of games
- Obtained and evaluated information about new systems, peripherals and software technology
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and system policies
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques
- Installed, configured and maintained computer systems and network connections
- Configured hardware, devices, and software to set up work stations for employees
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Diagnosed and troubleshot hardware, software and network issues
- Installed and configured operating systems and applications
- Configured and tested new software and hardware
- Researched and identified solutions to technical problems
- Responded to customer inquiries and provided technical assistance over phone and in person
- Created user accounts and assigned permissions
Desktop Support
Evolution Hospitality
01.2013 - 01.2013
- (less than a year)
- Networking set up (setting up printers, email accounts, permissions for Active Directory- with domain rules and configuring exchange mailboxes)
- Install and maintain workstation hardware, software, cabling, and peripherals hands on assistance and remote log in with Bomgar
- Closing 20-35 tickets daily
- Upgrade laptops, desktops, iphones, ipads, Androids
- Manually configure DNS settings and tcp/ip
- Citrix Xen desktop system
- Monitored server production in Windows server 2008
- Explained technical information in clear terms to promote better understanding for non-technical users
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Identified scope of problem and provided operational and technical assistance to remedy
- Developed and implemented bug fixes and patch sets for existing web applications
- Analyzed issues to identify troubleshooting methods needed for quick remediation
Desktop Support Technician
Treoun Walker, Robert Half
01.2006 - 01.2012
- Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers of employees and managers
- Set up and configure printers, scanners, and other peripherals
- Setup user accounts, reset passwords, modify permissions, distribution lists
- Maintain inventory of all hardware and software resources and parts
- Removing and adding servers in Windows Server 2003/2008
- Upgrade laptops, desktops, communications equipment (digital & IP phones), tablets (ex
- IPads), smart phones
- Document issue resolution using the help desk ticketing system (Dell Kace Management Center)
- Obtained and evaluated information about new systems, peripherals and software technology
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and security policies
- Diagnosed and troubleshot hardware, software and network issues
- Configured and tested new software and hardware
- Researched and identified solutions to technical problems
- Responded to customer inquiries and provided technical assistance over phone and in person
- Created user accounts and assigned permissions
- Developed and implemented preventive maintenance procedures
- Purchased, setup and installed new computers.
- Worked with various systems, software and peripherals and various types of games.
Education
History
Delaware State University
Dover, DE2004
Some College (No Degree) - Computer Science
University of Nebraska - Lincoln
Lincoln, NEAssociate of Arts (AA) - Computer and Information Sciences and Support Services
Highland Community College
Highland, KS2000
Skills
- Project Management
- Marketing strategy
- Data Analytics
- Web analytics
- Strategic planning
- Social media activities
- Content marketing
- Adobe Creative Suite proficiency
- Content Development
Certification
CompTIA A+ Certification
Apple Certified Technical Coordinator (ACTC)
Timeline
Digital Content Marketing Manager
Hyundai Capital America
01.2016 - Current
Ariba, Systems Admin
Hyundai Capital America
07.2015 - 07.2016
Desktop Support Technician
Hyundai AutoEver America
08.2013 - 07.2015
Desktop Support
Evolution Hospitality
01.2013 - 01.2013
Desktop Support Technician
Treoun Walker, Robert Half
01.2006 - 01.2012
History
Delaware State University
Some College (No Degree) - Computer Science
University of Nebraska - Lincoln
Associate of Arts (AA) - Computer and Information Sciences and Support Services
Highland Community College
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