Summary
Overview
Work History
Education
Skills
Timeline
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Trequez Williams

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at FedEx Office. I am skilled in leveraging Adobe, Microsoft Office and Photoshop for high-quality print orders, coupled with exceptional problem-solving abilities to exceed client expectations, to which I've showcased at both Nordstrom and Ferragamo. I pride myself on having a friendly work environment so it was pivotal that I excelled in teamwork and collaboration, whilst significantly contributing to positive outcomes and operational efficiency. I am also a detail-oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Team Member

FedEx Office
02.2022 - Current
  • Assisted customers with various shipping services that also include, fragile packing, box creation and returns.
  • Produced print related orders for customers such as, flyers, banners, business cards, posters, flutter flags, signage etc.
  • Provided substantial customer service in ensuring all print and ship related questions are answered thoroughly and with conciseness.
  • Provided acute customer service in assistance with self-serve machines in store.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Sales Consultant

Nordstrom
02.2021 - 12.2022
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.

Client Advisor

Ferragamo
10.2018 - 12.2020
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.

Education

BBA - Business Administration And Management

Strayer University
Washington, DC
06.2026

High School Diploma -

Maynard Holbrook Jackson Highschool
Atlanta, GA
05.2016

Skills

  • Acute Customer Service
  • Design - Product Creation
  • Telephone Etiquette
  • Data Assessment
  • Computer Skills (Proficient in computer software such as "Adobe, Word & Photoshop)
  • Product Knowledge

Timeline

Team Member

FedEx Office
02.2022 - Current

Sales Consultant

Nordstrom
02.2021 - 12.2022

Client Advisor

Ferragamo
10.2018 - 12.2020

BBA - Business Administration And Management

Strayer University

High School Diploma -

Maynard Holbrook Jackson Highschool
Trequez Williams