Terissia Cone
Crawfordville,Florida
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Winn-Dixe
Perry, FL
04.2002 - 01.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Associate of Arts - Criminal Justice
Tallahassee Community College
Tallahassee, FLSkills
- Team Management
- Stock management
- Records Management
- Store Organization
- Customer Relations
- Operations Oversight
- Loss Prevention
- Employee Scheduling
Affiliations
I am a Mom to a 19 year old daughter in college on a cross-country scholarship, a 16 year old son that will be graduating early in may and 2 years ago I acquired 3 more children, a 5 year old girl and a set of twin 2 year old boys. I am very active in all their lives and activities and enjoying being a Mom. We love being outside, on the water and in the woods.
Accomplishments
I have a small print/craft business I run from home for fun. I help run RPG Home remodeling, LLC. I make cakes for family and friends.
Certification
I have a Florida food certification through the National Registry of Food Safety Professionals.
I have been in compliance for Western Union anti-money laundering and FTC regulation compliance
Management training
Languages
English
Professional
Timeline
Assistant Store Manager
Winn-Dixe
04.2002 - 01.2022
I have a Florida food certification through the National Registry of Food Safety Professionals.
I have been in compliance for Western Union anti-money laundering and FTC regulation compliance
Management training
Associate of Arts - Criminal Justice
Tallahassee Community College
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