Tres-Ann Suragh-Smith
Lauderdale Lakes,FL
Summary
Overview
8
8
years of professional experience
Work History
Member Experience Associate
Nations Benefits
03.2024 - Current
- Collaborated with team members to achieve shared goals and improve overall member experience.
- Trained new associates on best practices for delivering exceptional service, fostering a culture of excellence within the team.
- Manages over 100 calls daily, emails per day from customers
- Utilized CRM systems effectively to manage member information efficiently while maintaining strict confidentiality protocols.
- Built strong relationships with members through clear communication, empathy, and active listening skills.
- Addressed escalated concerns with professionalism and tact, restoring trust in our organization's commitment to customer satisfaction.
- Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
- Educated members on the benefits of various programs and services, increasing engagement levels and retention rates.
- Participated in cross-functional teams focused on improving internal processes impacting Member Experience Associates' ability to serve members better.
Bank Teller
Sagicor Bank
08.2019 - 02.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Operations Assistant
Jamaica Freight And Shipping Co. Ltd
10.2017 - 04.2018
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Basic administrative duties
Procurement Assistant
Office Of The Governor General
10.2016 - 03.2017
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Exercised discretion when dealing with confidential and sensitive matters.
- Procured goods and supplies while adhering to strict industry rules and procedures.
- Built and maintained professional relationships with clients and co-workers.
Education
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
Kingston, Jamaica11.2019
High School Diploma -
Titchfield High School
Portland, Jamaica11.2013
Skills
- Goal oriented
- Exceptional customer service and interpersonal communication
- Team collaboration and problem solving skills
- Adaptable to new environments and new ideas
- Proficient in emergency protocols and safety procedures
- Conflict resolution and cultural awareness
- Multitasking in high-pressure environments
- Time Management
Accomplishments
- Achieved top quality assurance Certificates by completing calls with accuracy and efficiency.
Contact
Andrea Schrader,
Manager of Operations, Nations Benefits
Education
Portland, Jamaica
Kingston, Jamaica
Timeline
Member Experience Associate
Nations Benefits
03.2024 - Current
Bank Teller
Sagicor Bank
08.2019 - 02.2022
Operations Assistant
Jamaica Freight And Shipping Co. Ltd
10.2017 - 04.2018
Procurement Assistant
Office Of The Governor General
10.2016 - 03.2017
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
High School Diploma -
Titchfield High School
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