Tresa Evans
Garfield Heights
Summary
Dynamic new LPN with experience at Cleveland Clinic, skilled in patient scheduling and EMR management. Proven ability to enhance patient satisfaction through effective communication and adherence to HIPAA compliance. Committed to delivering patient-focused care while maintaining a clean and safe clinical environment. CPR certified and adept at vital sign monitoring.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Cleveland Clinic
10.2017 - Current
- Assisted in patient intake, ensuring accurate demographic and insurance information collection.
- Supported clinical staff by preparing examination rooms and sterilizing instruments effectively.
- Executed routine tasks such as scheduling appointments and managing patient records with precision.
- Adapted to diverse patient needs, enhancing overall satisfaction and experience within the clinic.
- Maintained inventory of medical supplies, coordinating restocking efforts to prevent shortages.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- OB/GYN Ophthalmology experience
Medical Assistant
Summa Health
11.2016 - 10.2017
- Educated patients on pre- and post-procedural care, improving adherence to medical instructions.
- Collaborated with healthcare providers to streamline communication regarding patient care plans.
- Implemented new electronic health record systems, optimizing data retrieval processes for clinical staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Cashier
Popeyes® Louisana Kitchen
01.2013 - 11.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers in menu selections, providing product knowledge and recommendations.
- Handled cash and credit transactions accurately, ensuring compliance with financial policies.
- Collaborated with team members to ensure timely service during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
Education
Diploma - Nursing
Hondros College of Nursing
Independence, OH12.2025
Diploma -
Cleveland Institute of Dental And Medical Assistant
Cleveland, OH08.2015
High School Diploma -
Health Careers
Cleveland, OH06.2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Medical terminology
- EMR / EHR
- Clinical documentation
- Patient-focused care
- CPR
Timeline
Medical Assistant
Cleveland Clinic
10.2017 - Current
Medical Assistant
Summa Health
11.2016 - 10.2017
Cashier
Popeyes® Louisana Kitchen
01.2013 - 11.2016
Diploma - Nursing
Hondros College of Nursing
Diploma -
Cleveland Institute of Dental And Medical Assistant
High School Diploma -
Health Careers