Tresa Keaton

Hired and supervised training of over 2 office employees.

• Trained new employees on proper protocols and customer service standards.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Drafted invoices for completed work.

• Filed and tracked insurance claims and communicated claims status to patients.
• Verified insurance and communicated coverage to staff and patients.
• Prepared insurance claims for submission to clearinghouses or insurance companies.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
• Prepared insurance claims for submission to clearinghouses or insurance companies
• Maintained confidentiality of patient finances, records and health statuses
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt

• Organized office setup for new small business. Worked as co-owner to hire and train employees in office. Worked day to day operations such as: Accounts receivables, payables, payroll, sales and customer service. On average manage 25 customer and business-related calls per day. Over the 30 years working here I have bagged feed, loaded feed for customers.