Tresa Moyer
Terril,IA
Summary
Brand Team Leader and Consumer Service Representative at Pure Fishing, adept in enhancing customer satisfaction and loyalty through exceptional service and problem-solving abilities. Excelled in multitasking and sales support, significantly contributing to team success. Known for reliability and decision-making skills, consistently delivering results in high-stress situations.
Overview
29
29
years of professional experience
Work History
Brand Team Leader
Pure Fishing
06.2018 - Current
- Provided exceptional customer service to drive satisfaction.
- Educated customers on product features and answered questions regarding product use.
- Worked with team to help understanding product and process
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided feedback and coaching sessions to assist individuals specialists in achieving their targets.
- Maintained positive working relationship with fellow staff and management
Consumer Service Representative
Pure Fishing
06.1996 - 06.2018
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
- Provided product knowledge and guidance to customers, assisting them in making informed decisions.
- Implemented effective upselling techniques, contributing to an increase in sales revenue.
- Assisted customers on phone and in-office with questions, concerns and product availability.
- Boosted customer loyalty with exceptional communication skills and a commitment to problem solving.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Improved first-call resolution rate through comprehensive understanding of company offerings and policies.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Assisting customers with order along with updates on order or repairs.
- Make sure goals are reached every day
Education
No Degree - Business
Iowa Lakes Community College
Estherville, IA05.1984
High School Diploma -
Terril Community High School
Terril, IA05-1983
Skills
- Customer engagement
- Sales support
- Brand loyalty initiatives
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
- Teamwork
- Problem-solving
- Decision-making
- Reliability
Timeline
Brand Team Leader
Pure Fishing
06.2018 - Current
Consumer Service Representative
Pure Fishing
06.1996 - 06.2018
No Degree - Business
Iowa Lakes Community College
High School Diploma -
Terril Community High School
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