Tresa Nicholas
Preston,ID
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
24
24
years of professional experience
Work History
Restaurant Manager
New York Strip Steakhouse
03.2020 - 12.2023
- In charge of hiring new employees
- facilitated training processes and procedures
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Front End Operations Manager
Stokes Marketplace
04.2000 - 05.2011
- Championed an atmosphere of continuous improvement within the front-end operations department by regularly soliciting feedback from both employees and customers alike.
- Proactively identified potential issues within the department, taking swift action to address problems before they escalated.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Skills
- Catering Coordination
- Employee Supervision
- Problem-Solving
- Employee Performance Evaluations
- Scheduling
- Operations Management
- Payroll Administration
- Customer Service
Timeline
Restaurant Manager
New York Strip Steakhouse
03.2020 - 12.2023
Front End Operations Manager
Stokes Marketplace
04.2000 - 05.2011
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