TRESA STAGGS
Waverly,TN
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
WTH-Jackson Madison County General Hospital
03.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Sub-teacher
Humpherys Co Board Of Ed
04.2015 - Current
Patient Access Representative
Ascension Three Rivers Hospital
02.2022 - 05.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Resolved patient billing issues in line with established guidelines.
- Addressed bad debts in line with set protocols.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Bachelor of Criminal Justice And Social Work - Social Work
Colorado Technical University
Colorado Springs, CO06.2019
Skills
- Operational Requirements
- Reading Comprehension
- Encryption Software
- Information Collection
- Deductible Collection
- Payment Calculation
- Word Processing
- Accounts Payable and Accounts Receivable
Timeline
Patient Access Representative
WTH-Jackson Madison County General Hospital
03.2023 - Current
Patient Access Representative
Ascension Three Rivers Hospital
02.2022 - 05.2023
Sub-teacher
Humpherys Co Board Of Ed
04.2015 - Current
Bachelor of Criminal Justice And Social Work - Social Work
Colorado Technical University
Similar Profiles
LAQUISHA DOUGLAS, MSN, APRN, PMHNP-BCLAQUISHA DOUGLAS, MSN, APRN, PMHNP-BC
Staff Nurse, Perinatal High Risk Unit at Jackson-Madison County General HospitalStaff Nurse, Perinatal High Risk Unit at Jackson-Madison County General Hospital
Lori ClarkLori Clark
Registered Nurse Cardiac Progressive Unit C8 at Jackson Madison County General HospitalRegistered Nurse Cardiac Progressive Unit C8 at Jackson Madison County General Hospital
Kade CourseyKade Coursey
Clinical Student Nurse at Jackson Madison County General HospitalClinical Student Nurse at Jackson Madison County General Hospital