Summary
Overview
Work History
Education
Skills
Timeline
Generic

LE' TRESE L. HOLLINS

Little Elm,Tx

Summary

Organized Patient Service Advocate with several years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices as well as remotely and maintaining professionalism in stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skill

Overview

9
9
years of professional experience

Work History

Patient Financial Assistance Advocate

Conifer Health Solutions
02.2018 - Current
  • Self-starter, Versed on CFPB practices and regulations, Independent , Remote, Team Player , ACE, VI Web, In-Contact, Microsoft Outlook,EPIC and ON-BASE
  • Responsible for analyzing financial assistance applications submitted for charity care for CHI-Tacoma,Nebraska and Iowa Markets using ACE as well as EPIC. Analyze and assess tax returns, income verifications,bank statements, and any pertinent documentation needed to complete the application process
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Received incoming calls and contacting patients in regard to documentation needed. or questions answered
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Initiated outbound administrative requests by phone and in writing to accomplish accurate financial information
  • Improved quality processes for increased efficiency and effectiveness
  • Responisible for training of new team members with the CHI-Tacoma market. Provided systems and process training and conducted audits to verify quality of work as well as procided feedback on any issues found
  • Built Report in Microsoft Excel to enhance and highlight accounts by age so that leadership could ensure that the team stayed within acceptable guidelines
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
  • Delivered friendly service and offered expert support in every interaction.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

ACCOUNT RESOLUTIONS REPRESENTATIVE CONIFER HEALTH SOLUTIONS

Conifer Health Solutions
02.2016 - 02.2018
  • Maintain exceptional service and integrity with patient and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue Cycle
  • Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and or verbal inquiries from all relevant parties
  • Drives inquiries from patients and clients towards resolution which includes the identification of the appropriate source of payment or assistance program
  • Understands and adheres to all policies and procedures, as well as local, state and federal regulations
  • Provide assistance, coaching and training to staff members, including new hires
  • Basic knowledge of UB04 and Explanation of Benefits (EOB), Medicare, Medicaid ,Tricare and VA
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision

CONSUMER ACCOUNT REPRESENTATIVE

KELLY SERVICES AT NISSAN MOTOR
03.2015 - 02.2016
  • Resolved numerous customer related issues on delinquent accounts 45-59 days past due (i.e
  • Insurance policies lapse issues, payment negotiations, escalated maturity issues, damage or total loss issues, etc.)
  • Maintained standard delinquency percentages, clearance ratios, and repossession ratios for individual portfolios
  • Located valid phone numbers and addresses for displaced customers through skip tracing
  • Analyzed delinquent accounts for appropriate action and made recommendations accordingly
  • Managed assigned collection accounts load with limited supervision or guidance Processed extension in efforts to reduce delinquency numbers Generated correspondence to customers, including cure and demand notices as required by the account status or in direct response to customer inquires

Education

LAKE HIGHLANDS HIGH SCHOOL
DALLAS, TX

Skills

  • Benefits
  • Billing
  • Credit
  • Customer service
  • Documentation
  • Letters
  • Microsoft Outlook
  • Negotiation
  • Policies
  • Collections
  • Quality
  • Self-starter
  • Tax returns
  • Team Player
  • Telephony
  • Validation
  • Document Review
  • Collaboration and Teamwork
  • Interpersonal Skills
  • Attention to Detail
  • Conflict Resolution

Timeline

Patient Financial Assistance Advocate

Conifer Health Solutions
02.2018 - Current

ACCOUNT RESOLUTIONS REPRESENTATIVE CONIFER HEALTH SOLUTIONS

Conifer Health Solutions
02.2016 - 02.2018

CONSUMER ACCOUNT REPRESENTATIVE

KELLY SERVICES AT NISSAN MOTOR
03.2015 - 02.2016

LAKE HIGHLANDS HIGH SCHOOL

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LE' TRESE L. HOLLINS