Tresemme Taylor
Douglasville,GA
Summary
Detail-oriented and organized professional with extensive experience in office administration and customer service. Proficient in data entry, record keeping, and process optimization, with a strong emphasis on efficiency and accuracy. Experienced in facilitating cross-department collaboration, nurturing positive client relationships, and delivering effective communication. Demonstrated ability to prioritize tasks, address challenges, and ensure smooth office operations. A dedicated team player committed to customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MSC Industrial Supply Company
05.2022 - Current
- Managed and responded to inbound communications through various channels, including phone, email, and online platforms, to address inquiries, process orders, and provide support to both staff and vendors.
- Employed office management systems such as AS400 and Salesforce to facilitate smooth operations and enhance cross-departmental collaboration.
- Addressed and effectively resolved customer-related issues related to billing, product returns, sourcing, and service inquiries, demonstrating a high level of empathy.
- Collaborated with vendors to source supplies, oversee inventory management, and ensure timely delivery of goods.
- Enhanced office productivity and quality by effectively prioritizing tasks and achieving operational objectives.
- Engaged in professional development opportunities to advance administrative and customer service capabilities.
- Assisted with special projects, organized events, and other duties as assigned.
Shipping Coordinator/Data Entry Clerk
MSC Industrial Supply Company
07.2020 - 05.2022
- Accurately entered and maintained data in internal systems, ensuring precise record-keeping for seamless warehouse operations.
- Managed inventory, processed orders, and ensured timely fulfillment, demonstrating strong organizational and logistical skills.
- Responded to customer inquiries regarding status updates, deliveries, and service issues, maintaining professionalism and high-quality service.
- Streamlined data entry and shipping processes to improve accuracy and reduce processing time, contributing warehouse efficiency.
- Worked closely with various departments (sales, procurement, warehouse) to ensure smooth workflows and accurate order fulfillment.
- Maintained compliance with company policies, shipping regulations, and documented all necessary transactions, providing regular reports to management.
- Managed multiple tasks and priorities in a fast-paced environment, ensuring all deadlines and operational requirements were met.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
Sales Representative
Mondelez International
04.2018 - 11.2020
- Successfully managed a designated sales territory, consistently achieving or surpassing sales targets through effective strategic planning and the development of customer relationships.
- Promoted Mondeléz products to retail partners, ensuring optimal product placement and executing in-store promotions to enhance visibility and drive sales
- Established and nurtured strong relationships with key decision-makers at retail accounts, providing customized solutions to address their unique needs.
- Conducted thorough market trend analyses and sales data reviews to identify growth opportunities and provided comprehensive reports on sales performance and competitor activities.
- Efficiently placed and tracked orders, ensuring timely deliveries and accurate inventory management, while maximizing product visibility through strategic shelf space optimization.
- Delivered training sessions to customers and retail staff on new products, and promotions to increase awareness and drive product adoption.
- Partnered with customers, sales management and supply chain teams to ensure the seamless execution of campaigns, product launches, and distribution initiatives.
Produce Clerk
Publix
11.2015 - 04.2018
- Organized and arranged fresh produce each hour to ensure a visually appealing presentation, proper labeling, and rotation for optimal freshness.
- Provided assistance to customers in their selection of produce, offered recommendations, and addressed inquiries regarding product quality, ripeness, and preparation methods.
- Assisted in processing inventory orders , receiving deliveries, and facilitating the timely stocking of fresh produce to maintain efficient inventory levels.
- Ensured a safe, clean, and organized produce section by maintaining display areas, shelves, and storage rooms in accordance with health and safety regulations.
- Collaborated effectively with team members and store management to facilitate smooth operations and enhance customer satisfaction.
- Assisted with customer transactions, operated point-of-sale systems, and accurately processed payments as required.
Education
High School Diploma -
R.S. Alexander High School
Douglasville, GA05-2013
Some College (No Degree) -
West Georgia Technical College
La GrangeSkills
- Data Entry and Record Maintenance
- Organizational Coordination
- Time Management and Task Prioritization
- Customer Service and Client Relations
- Effective Communication (Phone, Email, Web)
- Problem Solving and Conflict Resolution
- Relationship Development and Retention
- Cross-Departmental Collaboration
- Team Leadership and Support
- Adaptability and Flexibility
- Proficiency in ERP and Database Software (eg, Salesforce, SAP, Oracle, Excel)
- Compliance and Documentation Oversight
- Attention to Detail and Accuracy
Timeline
Customer Service Representative
MSC Industrial Supply Company
05.2022 - Current
Shipping Coordinator/Data Entry Clerk
MSC Industrial Supply Company
07.2020 - 05.2022
Sales Representative
Mondelez International
04.2018 - 11.2020
Produce Clerk
Publix
11.2015 - 04.2018
High School Diploma -
R.S. Alexander High School
Some College (No Degree) -
West Georgia Technical College
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