Tresha Persaud
Miami,Florida
Summary
Detail-oriented professional with a proven track record at DataAnnotation, enhancing data accuracy through meticulous annotation and review. Skilled in data privacy and customer relations, I excel in fast-paced environments, ensuring high-quality outcomes. My strong problem resolution abilities and commitment to ethical practices drive successful project completions and customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Data Annotator
DataAnnotation
03.2025 - Current
- Demonstrated strong attention to detail when working on complex projects involving multiple layers of information.
- Ensured adherence to data privacy policies while handling sensitive information during the annotation process.
- Enhanced data accuracy by meticulously annotating and labeling various data types.
- Supported project managers by meeting deadlines while maintaining the quality of annotations.
- Reduced errors in machine learning models by providing high-quality annotated data.
- Adapted quickly to changes in project needs or priorities, ensuring smooth transitions between assignments.
- Reviewed peer annotations regularly, offering constructive feedback for continuous improvement as a team.
- Strengthened AI model performance by identifying patterns and trends in annotated data sets for further analysis.
- Checked for accuracy by verifying data and records.
Customer Service Representative
Walmart
01.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
Online Personal Shopper
Macy's
11.2016 - 01.2027
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Pharmacy Technician Extern
CVS Pharmacy
04.2017 - 08.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Contributed to a welcoming pharmacy environment by offering friendly assistance to customers and addressing their concerns or questions.
- Increased efficiency in prescription processing by utilizing pharmacy software systems for data entry and insurance claims processing.
- Collaborated with healthcare professionals to optimize patient outcomes through appropriate medication therapy management.
- Improved customer satisfaction by providing timely and efficient service to patients in need of prescriptions and refills.
Education
Bachelor of Science - Biological Sciences
Florida International University
Miami, FL04-2024
Bachelor of Science - Natural Sciences
Florida International University
Miami, FL04-2024
Skills
- Data labeling accuracy
- Data privacy awareness
- Ethical considerations
- Data categorization
- Text annotation proficiency
- Data entry
- Meticulous attention to detail
- Proofreading
- Data review and verification
- Critical thinking
- Problem resolution
- Complaint resolution
- Customer service expertise
Languages
Spanish
Limited Working
Timeline
Data Annotator
DataAnnotation
03.2025 - Current
Pharmacy Technician Extern
CVS Pharmacy
04.2017 - 08.2017
Customer Service Representative
Walmart
01.2017 - Current
Online Personal Shopper
Macy's
11.2016 - 01.2027
Bachelor of Science - Biological Sciences
Florida International University
Bachelor of Science - Natural Sciences
Florida International University
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