Summary
Overview
Work History
Education
Skills
Volunteer Experience
Personal Information
Certification
Timeline
Generic

Tre'Shawn Smith

Augusta,GA

Summary

I possess excellent customer service skills and am comfortable interacting with people from all walks of life. I have a keen attention to detail and accuracy, allowing me to effectively handle any situation. I thrive in fast-paced environments and remain focused under pressure, adapting to any circumstance. As an organized and detail-oriented individual, I have a proven ability to effectively manage and motivate student learning. I actively promote a stimulating learning environment by collaborating with fellow professionals. With strong organizational and student engagement skills, I believe in the power of education to develop critical thinking, broaden perspectives, and cultivate effective communication. My passion for giving back and paying it forward has been instilled through community service. Through my academic and professional pursuits, I strive to make a lasting impact in the near future with my financial and educational endeavors while also helping my community along the way.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Kelly Education Services
10.2024 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Supervised lunchroom and recess activities.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
  • Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
  • Integrated technology into lesson plans, increasing student interest and participation in subjects.
  • Fostered student curiosity and love for learning by presenting material in engaging and relatable ways.
  • Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
  • Utilized variety of assessment tools to evaluate student progress and inform instruction adjustments.
  • Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
  • Assisted students in mastering subject material and preparing for tests.

Event Parking Attendant

Paine College
02.2024 - Current
  • As a parking attendant, I handle payment transactions and administer parking passes/vouchers for students, staff, faculty, guests, and vendors parking
  • I also direct traffic; providing additional assistance to those who need help parking
  • It is my job to make sure all in addition to those with handicapped parking are accommodated and every parking space is filled in compliance with the colleges and city's max capacity code
  • Including operating shuttle services for students, staff, faculty, and guests before and after events
  • Actively communicating (via walkie-talkie or phone) with the Facilities/Environmental Services Director; Paine College Police Chief/ college security; and Sheriff's Office officers at events on duty to report and ensure overall safety
  • Increased customer satisfaction by maintaining clean and organized parking environment.
  • Supported special events by coordinating temporary parking accommodations and directing traffic as needed.

Crew Member

Dunkin
08.2023 - 10.2024
  • As a crew member at Dunkin, cashier/ retail/ stock/ and inventory, ensuring correct prices including seasonal promotions
  • Advising on products while modifying orders to assist with allergens
  • When something is wrong/incorrect or needs to be corrected/adjusted I handle the situation at hand and administer corrections in the computer whether it is tax-exempt business, return or remake of an item, adding money on a gift card, or assisting with the mobile app
  • Providing excellent customer service
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Restroom Attendant

Augusta National Golf Club
04.2023 - 04.2023
  • Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
  • Provided exceptional customer service to all patrons, resolving complaints and answering inquiries in a professional manner.
  • Streamlined communication between departments by providing accurate reports on maintenance needs and supply levels.
  • Adhered to all safety protocols and guidelines, minimizing risk of accidents or injuries in the restroom area.
  • Demonstrated excellent attention to detail when performing daily inspections and cleaning tasks, ensuring high-quality results.
  • Ensured hygienic conditions for guests with thorough cleaning of restroom fixtures, floors, and surfaces.
  • Supported efficient facility operations through proper inventory management and timely replenishment of supplies.
  • Enhanced customer satisfaction by maintaining clean and well-stocked restroom facilities.
  • Contributed to a positive guest experience by promptly addressing any concerns or issues within the restroom area.
  • Stored equipment in organized and safe condition.

Education

Diploma -

Academy of Richmond County Highschool
Augusta, GA
05-2024

Skills

  • Customer Service
  • Retail Experience
  • Attention to Detail
  • Classroom management
  • Inventory restocking
  • Classroom organization
  • Student records management
  • Quick decision making
  • Accurate record keeping
  • Reliable and punctual
  • Time management
  • Multitasking and organization
  • Teamwork and collaboration

Volunteer Experience

  • Feeding America
  • Goodwill/Salvation Army
  • 100 Black Men of Augusta
  • TRIO
  • Local James Brown Giveaways
  • Church

Personal Information

Age: 18

Certification

Kelly Education- Class smarts

Timeline

Substitute Teacher

Kelly Education Services
10.2024 - Current

Event Parking Attendant

Paine College
02.2024 - Current

Crew Member

Dunkin
08.2023 - 10.2024

Restroom Attendant

Augusta National Golf Club
04.2023 - 04.2023

Diploma -

Academy of Richmond County Highschool

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Tre'Shawn Smith