Tre'Shawna Richey
Oklahoma City
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
10
10
years of professional experience
Work History
Engagement Center Representative
Advocate Aurora Health Care
05.2023 - 07.2024
- Scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules.
- Obtains demographic and insurance information, verifies insurance coverage.
- Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call.
- Routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.
- Ensures insurance and patient information obtained is complete and accurate.
Claims Associate
Sedgwick Claims Management
01.2020 - 01.2023
- Opened, sorted and monitored claims.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Organized information by using spreadsheets, databases or word processing applications.
- Transcribed data to worksheets and entered data into computer to prepare
- documents and adjust accounts.
Certified Home Hospice Aide
Excell Home Care, Hospice And Personal Care
03.2015 - 09.2021
- Supported grieving families by offering listening ear, compassion and kindness.
- Helped patients maintain dignity during difficult times.
- Assisted terminally ill patients with bathing, grooming and dressing.
- Documented patient status and reported changes in care needs.
- Provided entertainment and companionship through conversation, reading and
Patient Coordinator
Dean McGee Eye Institute
05.2014 - 10.2019
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
High School Diploma -
Midwest City High School
Midwest City, OK05.2014
Skills
- Claims Processing
- Documentation Research
- Insurance Claims Review
- Data Input
- Error Verification
- Data Review
- 10-Key Certification
- Customer Service
- Call Documentation
Education and Training
other,Midwest City, OK
Contact
Oklahoma City, OK 73110
Timeline
Engagement Center Representative
Advocate Aurora Health Care
05.2023 - 07.2024
Claims Associate
Sedgwick Claims Management
01.2020 - 01.2023
Certified Home Hospice Aide
Excell Home Care, Hospice And Personal Care
03.2015 - 09.2021
Patient Coordinator
Dean McGee Eye Institute
05.2014 - 10.2019
High School Diploma -
Midwest City High School
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