Summary
Overview
Work History
Education
Skills
Communication Skills
References
Timeline
Generic

Treshima Murphy

Po Box 974,VA

Summary

Meet and exceed all metrics as required by the client, including average handle time, quality assurance and customer service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.

Overview

11
11
years of professional experience

Work History

Patient Service Representative

TPMG
01.2024 - 07.2024
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Used [Software] to schedule appointments.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy
  • Balanced deposits and credit card payments each day.

Administrative Office Clerk

BROWN INC.
04.2020 - 03.2024
  • Provided clerical support in a multiline truck company setting
  • Gather information to assist drivers on routes and with emergencies
  • Dispatched driver assignments sorted and received mail
  • Dispatched Emergency Medical Assistance, Police as needed for drivers' emergencies.
  • Expedited invoice processing for timely payment, reducing accounts payable backlog and improving vendor relationships.
  • Contributed to a positive work environment with strong interpersonal skills when interacting with colleagues at all levels within the organization.
  • Maintained a clean and organized office environment, ensuring all equipment was in working order and addressing maintenance issues as needed.

Help Desk Agent

SERVICE SOURCE INC.
10.2017 - 03.2020
  • Perform a variety of help desk services including administrative work, tier 1 customer contact support
  • Provide effective customer support services including technical advice, trouble analysis, problem resolution, general information, systems support, courseware access, customer records maintenance, data entry, problem detection, and DL courseware enrollments
  • Provide telephonic and web-based help desk support
  • Provide technical support to resolve the problem or escalate to the appropriate level
  • Maintains records, logs and reports of assistance
  • Follow standard operating procedures, security processes and protocols
  • Responsible for promoting and maintaining positive lines of communication with various Government personnel while performing job duties
  • Responsible for adhering to all policies and procedures as set forth by Fort Eustis command.

BROWN INC.
05.2013 - 10.2017
  • Provided clerical support in a multiline truck company setting
  • Gather information to assist drivers on routes and with emergencies
  • Dispatched driver assignments sorted and received mail
  • Dispatched Emergency Medical Assistance, Police as needed for drivers' emergencies.

Education

Information Technology

Hampton University

Skills

  • Positive approach problem solving
  • Microsoft Office, Excel, PowerPoint, Web and emails skills
  • Maintains awareness of current tools, methodologies and technologies associated to IT support
  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Insurance verifying
  • Appointment Scheduling
  • Payment Processing

Communication Skills

  • Willingness to answer as many calls as possible in a day; resolve basic issues; and enter trouble-tickets for escalation.
  • Document trouble ticket problems: Opens tickets and maintain accurate information and timely updates
  • Monitor and resolve entry-level issues relating to systems, network, and security
  • Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests.
  • Demonstrate patience and understanding with customers to assist with their various needs.
  • Follow a list of directions as troubleshooting steps and relay that to the customer.
  • Covid Vaccine obtained
  • Army Management Training System
  • Cisco Phone system
  • Electronic data System

References

Available upon request.

Timeline

Patient Service Representative

TPMG
01.2024 - 07.2024

Administrative Office Clerk

BROWN INC.
04.2020 - 03.2024

Help Desk Agent

SERVICE SOURCE INC.
10.2017 - 03.2020

BROWN INC.
05.2013 - 10.2017

Information Technology

Hampton University

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Treshima Murphy