Treshon Hill-Williams
Palo Alto,CA
Summary
Dedicated and motivated, driven to advance career in the hospitality industry by securing a position as a Hospitality Service Worker. Passionate about providing exceptional customer service and proven track record of delivering top-notch experiences. Committed to creating a welcoming and comfortable environment for guests. Skilled in managing guest inquiries, resolving issues, and ensuring satisfaction. Strives to exceed expectations and contribute to team success. Seeks opportunity to utilize excellent communication skills, attention to detail, and ability to thrive in fast-paced environments. Ready to make a positive impact in the world of hospitality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospitality Team Member
Mendocino Farms
04.2022 - Current
- Talking to guest with using big three (smile, eye contact, Saying and using the guest name [if know it])
- Using and Mastered Register to take orders for customers either 'For Here' or 'To Go'
- Running food to guest tables and apply for their needs
- Restocking expo and portioning dressing and sauces
- Wiping down tables using Multi-purpose cleaner
- Bagging up food for Online Orders or to go Orders/ making sure the guest and doordashers get the corresponding Orders
- Provides help with catering Orders if needed
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
- Enhanced guest experience by offering insightful recommendations on local attractions and dining options.
Server Assistant
BJ's Restaurant and Brewhouse
10.2021 - 04.2022
- Pre-bus tables for opening
- Set up Bar glasses and Bar Rugs for Bar area
- Grab ice for bar area and all fountain drink station
- Set up sanitizing buckets in every station
- Sweep floors for changeover hours
- Greeted customers warmly to provide exceptional customer service.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
Food Service Worker 1
Stanford Dining Enterprises
01.2019 - 02.2020
- Transfers unsanitary dishes onto a cart and brings dishes to the dishroom
- Puts back all clean dishes back where they came from for next use
- When customers makes a accident (eg
- Broke glass or spilled heavy liquid), runs to scene and handles situation very quickly
- Cleans up the area for next shift such as mopping, sweeping, and a small towel with all-purpose detergent
- Loves interacting with customers of their needs
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and organized kitchen, dining and service areas.
BUSSER
Gott's Roadside
01.2018 - 01.2019
- Prepared dining room for patrons by cleaning tables; setting decorations, condiments, napkins, service plates, and utensils
- Protected establishment and patrons by adhering to sanitation and safety policies
- Maintained menu presentation by keeping menus clean; replacing damaged or solid pages; cleaning chalkboards
- Maintained table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
- Closed dining facility by cleaning chairs and tables; sweeping floors; removing trash and recyclables from facility
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
Culinary Arts Training Internship
Los Altos Golf and Country Club
01.2018 - 12.2018
- Sorted groceries and organized ingredients
- Prepared ingredients and assembled dishes according to restaurant recipes and specifications
- Complied with nutrition and sanitation regulations and safety standards
- Cleaned up station and took care of leftover food
Palo Alto Unified School District Internship
Veteran's Affairs Hospital
01.2017 - 01.2018
- Food server at various station windows in the cafeteria
- Cleaned up eating area and kitchen
- Practiced proper food handling and safety guidelines
Locksmith Assistant
Sam's Locksmith
01.2015 - 01.2017
- Used devices to open door locks without keys and key cutting to duplicate or cut new keys
- Provided outstanding customer service and maintained positive relationship with all customers
Education
High School Diploma -
Palo Alto High School
Palo Alto, CA01.2018
Skills
- Seeking to advance my career and obtain a position for Hospitality Service
- Customer service focus
- Hospitality services
- Customer service
- Staff training
- Organizational skills
- Team building
Certification
- California Food Handlers Certificate Card
- Palo Alto High school Diploma
Timeline
Hospitality Team Member
Mendocino Farms
04.2022 - Current
Server Assistant
BJ's Restaurant and Brewhouse
10.2021 - 04.2022
Food Service Worker 1
Stanford Dining Enterprises
01.2019 - 02.2020
BUSSER
Gott's Roadside
01.2018 - 01.2019
Culinary Arts Training Internship
Los Altos Golf and Country Club
01.2018 - 12.2018
Palo Alto Unified School District Internship
Veteran's Affairs Hospital
01.2017 - 01.2018
Locksmith Assistant
Sam's Locksmith
01.2015 - 01.2017
High School Diploma -
Palo Alto High School
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