Treshun Willie
Boerne,TX
Summary
Proven leader with extensive experience at Specs Liquor And Bar Supply, adept in enhancing customer satisfaction and streamlining operations. Excelled in staff training and inventory management, significantly reducing onboarding time and discrepancies. Skilled in POS operations and customer engagement, consistently driving sales targets, fostering positive customer relationships, and pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Third Key Manager
Specs Liquor And Bar Supply
10.2022 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Leveraged strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
- Oversaw inventory audits to verify accuracy of stock levels and identify discrepancies for timely resolution.
- Implemented improved training methods for new employees, reducing onboarding time significantly while ensuring thorough understanding of job responsibilities.
- Contributed to the achievement of sales targets through consistent upselling techniques and product knowledge sharing with customers.
- Reduced employee turnover, training new hires in company policies and procedures.
- Actively participated in visual merchandising updates to maintain an appealing store appearance.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Counted registers and cleaned and secured shop at end of shift.
Favor Runner
Favor Delivery
03.2021 - Current
- Utilized GPS navigation systems to navigate faster routes.
- Reduced delivery times with effective route planning and coordination.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified package information to check for accuracy and completeness.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cashier
Shell Gas Station
04.2020 - 09.2022
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Circle K
12.2018 - 03.2020
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Busser
Burger Burger
02.2018 - 11.2018
- Provided attentive service and proactively assessed guest needs.
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Reset and cleaned tables quickly to prepare for new customers.
- Supported team members with additional tasks, promoting a positive work environment.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Drive-Thru Cashier
Whatabuger
07.2015 - 01.2018
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Assisted customers with menu items and accurate order fulfillment.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Followed food safety and sanitation guidelines at all times.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Resolved problems with orders quickly and offered refund or replacement.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
Education
High School Diploma -
Fredericksburg High School
Fredericksburg, TX06-2016
Skills
- Store operations
- Customer Service
- POS operations
- Cash Handling and Reconciliation
- Cash Handling
- Customer Engagement
- Inventory and Stocking
- Computer Proficiency
- Delegation and Supervision
- Task Prioritization
- Adaptable to Changing Demands
- Staff Training
Timeline
Third Key Manager
Specs Liquor And Bar Supply
10.2022 - Current
Favor Runner
Favor Delivery
03.2021 - Current
Cashier
Shell Gas Station
04.2020 - 09.2022
Cashier
Circle K
12.2018 - 03.2020
Busser
Burger Burger
02.2018 - 11.2018
Drive-Thru Cashier
Whatabuger
07.2015 - 01.2018
High School Diploma -
Fredericksburg High School
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