Treshunti Marshall
Shreveport,LA
Summary
Well trained and experienced in customer service area, a little above average typer at 50wpm, very patient and understanding with customers no matter how difficult, and i'm good at problem solving.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GDIT
Shreveport, Louisiana
11.2024 - 11.2025
- providing technology solutions, digital modernization, AI/ML, cloud, and cyber services to government, defense, and intelligence clients.
Crew Member
Mcdonald's
Shreveport, Louisiana
07.2024 - 11.2024
- taking customer orders, preparing food according to strict safety standards, and maintaining restaurant cleanliness.
Sales Associate
Footlocker
Shreveport, Louisiana
11.2023 - 03.2024
- engaging customers, providing product knowledge on athletic footwear and apparel, processing sales, and assisting with stockroom organization
Car Hopper
Sonic
Shreveport, Louisiana
04.2021 - 03.2022
- My responsibilities was to delivering food and drinks to guests in a friendly, fast manner, taking orders, handling payments, and ensuring order accuracy, often while roller skating and maintaining cleanliness, requiring physical ability to carry heavy trays and resolve customer issues for a great drive-in experience
Education
high school diploma -
Huntington high school
Shreveport, LAphlebotomy trade school -
Rock Bridge phlebotomy trade school
Shreveport, LASkills
- Digital Proficiency
- Independent time management
- clear asynchronous communication
- Data analysis and entry
- Customer support
Certification
Phlebotomy License, Pending
Timeline
Customer Service Representative
GDIT
11.2024 - 11.2025
Crew Member
Mcdonald's
07.2024 - 11.2024
Sales Associate
Footlocker
11.2023 - 03.2024
Car Hopper
Sonic
04.2021 - 03.2022
high school diploma -
Huntington high school
phlebotomy trade school -
Rock Bridge phlebotomy trade school