Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tresler Stevens

Frederick,MD

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

9
9
years of professional experience

Work History

Asset Protection Specialist

Walmart
Frederick, MD
12.2016 - 08.2022
  • Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
  • Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
  • Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
  • Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud
  • Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss
  • Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations
  • Reported hazardous or unsafe conditions to management to reduce risk of injury
  • Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution
  • Led physical security and safety culture through training and by promoting safe and secure standards
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers
  • Controlled reduction of loss inventory by protecting company assets
  • Patrolled store departments to check for suspicious activities
  • Checked CCTV for evidence of shoplifting
  • Kept patrons and employees safe and from criminal activity
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention
  • Wrote reports for internal and external crime, burglary or theft
  • Eliminated [Number]% of shrinkage costs through support and ongoing maintenance of [Type] processes
  • Built cross-functional relationships with business partners to reduce losses
  • Wrote reports outlining activities and results
  • Background-checked potential investors, partner companies and employees and drafted reports of findings
  • Increased apprehensions by [Number]% and apprehension dollars by [Number]% by motivating and coaching direct reports for optimum productivity and performance
  • Reduced shrink [Number]% through thorough training of loss prevention staff and meticulous reviews of company documents
  • Contacted local authorities and apprehended shoplifters

Store Manager

Sally Beauty
Frederick, MD
01.2007 - 01.2010
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings

  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased customer satisfaction by resolving issues.
  • Onboarded new temps by entering employee information into systems.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Received and processed stock into inventory management system.
  • Prepared variety of different written communications, reports and documents.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Used coordination and planning skills to achieve results according to schedule.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored company inventory to keep stock levels and databases updated.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked with customers to understand needs and provide excellent service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

High School Diploma -

Delgado Community College
New Orleans, LA
05.1984

Skills

  • Loss Prevention Assessment Programs
  • Intelligence Surveillance
  • Theft Reduction
  • Safety Violations

Timeline

Asset Protection Specialist

Walmart
12.2016 - 08.2022

Store Manager

Sally Beauty
01.2007 - 01.2010

High School Diploma -

Delgado Community College

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Tresler Stevens