Tre’son McClendon

For the past nine years, I’ve specialized in resolving complex delivery, product, and service claims for The Home Depot’s D23 Virtual Apron network. My role bridges the gap between customers, vendors, and stores—ensuring that every issue, from damaged freight to missed installations, is handled with urgency, care, and precision.

What I do:
• Investigate and resolve escalated claims involving shipping damage, misdeliveries, lost items, and service failures.
• Communicate directly with customers and internal teams to provide clear, fair, and timely resolutions.
•Leverage systems like Salesforce and proprietary claim tools to manage, track, and document every case accurately.
• Collaborate with transportation providers, installers and store leadership to identify patterns and implement solutions.
• Provide a high level of empathy and accountability when dealing with frustrated or inconvenienced customers.
• Help drive continuous improvement by identifying recurring issues and contributing to process updates.
• Mentor and support new specialists to ensure consistency in service and resolution quality.

Highlights:
• Maintained industry-leading resolution turnaround times while preserving strong customer satisfaction scores.
• Recognized for consistency, problem-solving, and a calm, professional demeanor under pressure.
• Trusted to handle high-priority, high-dollar claims and policy exceptions.

• Delivered high-level customer service by engaging with guests, recommending games, consoles, and accessories tailored to their interests and needs.
• Consistently exceeded sales goals, including PowerUp Rewards enrollments, trade-in targets, and pre-orders through effective upselling and relationship building.
• Provided leadership during shifts, acting as keyholder and assisting with store opening/closing procedures, cash handling, and deposit preparation.
• Trained and mentored new and seasonal team members on sales strategies, product knowledge, and store operations.
• Maintained expert-level knowledge of gaming trends, hardware/software releases, and pop culture merchandise to provide personalized recommendations.
• Executed visual merchandising and promotional setups, including new release launches, signage updates, and planogram compliance.
• Conducted inventory management tasks such as receiving shipments, cycle counts, and shrink prevention initiatives.
• Processed customer transactions including purchases, trade-ins, returns, and digital content sales via POS and online systems.
• Supported major product launches and midnight release events, ensuring seamless customer experiences during high-volume traffic.
• Recognized for 10 years of dependable performance, customer loyalty building, and strong teamwork in a high-paced retail environment.